The Lucky Duck Fishing Camp

I am so sorry you were not satisfied. I believe that we did everything to make your stay better, but this is still a short term rental. I believe the kind of service you need is more suited to a hotel with 24 hour concierge service. The Lucky Duck is 2700 sq ft. and has two bedrooms that are not kid-themed. There is plenty of room for 4 adults without utilizing the kid room. Our kitchen cabinets are designed without handles. 

 When you notified us there was no hot water in the upstairs bathroom, we hired a handyman to come check it out. The water was hot and working appropriately. He also checked the TV that you messaged was broken, but it worked fine. You expressed several concerns, including the type of shampoo and hand wash and the lack of body lotion. All of which were repurchased and delivered. You stated the yard had too many leaves so we paid extra to have lawn care come that day. Your guests were cold outside, so a propane tank was brought to you. You stated the bathtub was leaking so we hired a plumber, but we could not find a leak. And I personally swept the porch but I could not do that daily as requested. 

 We believe in going above and beyond for guests, but it is designed more for comfort and relaxation, not a luxury stay. I hope you find the perfect stay in the future that better suites your needs.

Renting this property is how we pay the mortgage on the property. We are not a big corporation and we depend on the income to pay the bills. I understand things come up (which is why it is always advisable to purchase travel insurance), but you wanted to cancel the stay after you were already supposed to check in. We offered you multiple options, but you refused them all. We offered to give you free additional nights so that you could get your car fixed and would still be able to stay the same amount of nights. We offered to send the money back if you would call VRBO and cancel your reservation. We even advertised to help and had someone who was willing to book. I would have sent your money back in full, but you refused to call VRBO. We even spoke with VRBO on your behalf but you would not reach out to them the confirm the cancellation. Because you refused to go through the proper channels to cancel the reservation, the system would not release the days so someone else could book. We could at least recoup some of our losses that would have been caused from your cancellation. We offered to let you come back completely FOR FREE at either property (not just the other property) as long as it was during the off season. I believe that we went above and beyond to be nice, even though you were quite ugly to us in return.