2/10 - Terrível
Christin J.
12 de abril de 2024
Pontos negativos: Limpeza, check-in, comunicação, localização e precisão do anúncio
BEWARE BEFORE BOOKING!!!
Beware!!!! We initially booked back in October based on the nice pictures posted and the description of the property only to arrive and find the total opposite. As a group of females we did not feel safe or comfortable staying in the neighborhood or at the house so we decided to leave after being there for only 5 minutes. I messaged the owner immediately that same day and never received a response which also lead me to contact Vrbo. I reached out to Vrbo again the next day and informed them I never heard back from the owner and they contacted him and had us talk on the phone so we could come to an agreement. While on the phone with the owner, I have never felt so disrespected and disregarded in my life. After expressing my concerns with him I was met with this dismissive attitude saying that our concerns, experience, and what we witnessed about the house and neighborhood was wrong and a LIE. He repeatedly said over and over again nobody else has had concerns with the house and that what I was saying was not true, even after having VIDEO and PHOTO proof. I have NEVER in my life been so offended by a host as he was rude and constantly tried to invalidate our concerns for safety. Even while the representative was on the phone listening, he was still very nasty and disgusting towards me and even started to raise his voice. After realizing we would not come to a civil resolution, I told Vrbo to escalate the case. All I can say is be careful!!!
Christin J.
Hospedou-se por 3 diárias em abr. de 2024
