This place was rated a 10/10 and I'm trying my hardest to understand how. It's in a convenient location. Very close to museums, dining, etc. so my assumption is that's the reason. I was there for a work conference at the convention center and it was only 6 mins away, which is part of the reason I chose it. Upon immediate arrival, I felt uncomfortable because it looked wiped over, not thoroughly clean. There were obvious urine stains on the bed, I wanted to immediately check out. I reached out the host and she informed me that if I decided to leave, there was not going to be an option of a refund. With that, we attempted to make it work. All was ok until the next day when the sink started to fill up with water. I reached out to the host and ask if they could come and fix. She said they would come once we left the next day. It was super uncomfortable to cook, because the sink was loaded with water. About an hour different, water started to fill up on the floor. The kitchen floor was full of water, the hallway, the bathroom, it was gross and disgusting. I had to cancel the last day of my work meeting, because I didn't know if it was sewage or what. Water was everywhere. I have young children and I had to pack them up at 2 am to head home. This surely is not 10/10. I sent photos to the host of the water and she said "Thank you for the photos and documenting." ???-Very compassionate-We decided to leave and shared a video. Was offered 1 night refund. I will NEVER rent here again.