Apartment house Kosirina-Tisno

This review contains untrue claims that a video disproves. The apartment was booked for two people. On the first evening the guest repeatedly requested extra pillows, blankets and bed linen, made up the sofa for two people himself, and claimed two blankets had never existed. Soon two more people arrived with full luggage. The guest says the friends stayed only five minutes. The video my wife recorded on entering, while the friends were still there, shows a room prepared for sleeping, including the “nonexistent” blankets, and they say themselves that they came to stay overnight. She asked for 50 euros in total (not per person) and documents for the legally required eVisitor registration. They refused both and left. When my wife tried to take back our pillows, the guest threw her out and forbade her to enter. He confirmed in writing that no additional persons would stay, yet an unregistered man with a backpack kept spending time in the apartment. The same video shows the TV working. The air conditioning was set to 21 °C while it was over 30 °C outside, so it was cold and the guests used blankets. They never used the bedroom and chose the sofa. Wi-Fi covers the whole property; towels are changed once mid-stay, per our property category. The stay was never terminated. The guest used it fully and reported no defect. Vrbo has our video and photos, as the guest demanded a full refund. We never rated him negatively or asked him for money, although it was stressful for us.