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Nancy Probably your first visit to Flagstaff! Most houses are old, and low income housing is sporadic across the area. Sorry the pictures of our home weren’t considered by you prior to booking, which accurately represent the house size. We can personally verify, since we stayed the weekend after you checked out, that the comments about roaming homeless aren’t true. Maybe they all left the day we arrived? There is typically some noise in the early evenings of kids playing on the street, although we don’t think are homeless. Happy to hear that the house was clean. We get the yard cleaned regularly but with the house being surrounded by several trees (and trees are made of sticks), sticks and some weeds are expected after heavy rainfall and storms. The game room has a very large garage door so some leaves and organic material can enter. We would agree that it could have used a mop. We have shared that feedback with our cleaners when we left. Had you brought this to our attention, we could have had it taken care of promptly. Sorry you didn’t have a good stay! But it sounds like you wanted hotel service at VRBO pricing. We take a lot of pride in hosting, so felt it was appropriate to respond, mostly due to the false claims.