I WILL NOT rent from this owner again! Upon checkin the A/C was not operational, took 3 hrs for HVAC contractor to arrive, the upstairs unit was 82 degrees. The furniture is all falling apart. Trash was left in the kitchen trash can and a mattress pad left in the dinning room. Terri will not call you if any problems exist, even when you ask for a phone call. Forget any response from her via the VRBO app. She only communicates via text. She let contractors in the basement unit when we were not there, even when I asked to be present. There was water intrusion in the basement unit floor, had to use towels to soak up the water. Contacted Terri immediately and all she wanted was a video. Then let another contractor in without any notification. Return to find the contractor in the basement unit. One of the shower heads (two shower head shower) in the master bathroom only provides cold water so it was useless during our stay. Missing and no batteries in the fire alarms. I had rented this place as close to a family wedding for my family of 11 (6 adults and 5 grandsons). The house was a perfect setup for our family. However, 3 of our 4 day stay I had to contact Terri regarding issues with the unit, making us late for one of the wedding events. Through all the inconvenience, did not receive any consolation for all the issues we incurred nor any offering of a compensation for the inconvenience--only if we left now (4:00 pm) would refund one night . Not a pleasant vacation!!