Newly remodeled apartment waterfront downtown Kingston

First of all and most importantly Alicia should learn more about Vrbo, she seems to lack the rules and regulations of how any Vrbo or even Airbnb work. Hotels and Vrbo don't operate the same for example. I notice Alicia is blaming me for things that are beyond my control such as the condition of the building. Yes, the building is not brand new but it is well-kept., without any smell. Me and my family and friends enjoy this gem regularly. The apartment is well bright during the days and at night it's very peaceful. The apartment look exactly as the pictures in the listing, with upgrades such as a/c and smart TV's. Alicia received enough towels for everyone and extra, and she wanted more on top of that. She asked me about a washing machine. I advised of the laundry room and tokens to use for a price of $1.54 usd and $400 jmd per load. I think that is very reasonable. All my past guest had no issues. Additional cleaning is on a request basis. The is secured with 24-hour security and all guest can enter and exit the building at all times. If Alicia felt unsafe for some reason she never mentioned it and I highly doubt she would have stayed for the full duration of the reservation. This is totally untrue. Most importantly. I've had many of guest who have left outstanding reviews. In the future Alicia should read each listing thoroughly before booking, I noticed she didn't take the time to read the description in full. The balcony clearly show the views of the mountain view, and the pool area show the ocean view. Each picture is very clear. My aim is to always make sure all my guest are comfortable and satisfied. Last but not least Alicia son broke into my Lenin Closet and took things out with out permisson. This is consider stealing. He actually told staff in the building that he helped him self to more towels and sheets for his mother. This is totally unacceptable and against the rules and regulations.