Entre as melhores avaliações de hóspedes nesta áreaEntre as melhores avaliações de hóspedes nesta área
Destaques
Atividades ao ar livre
Hóspedes adoram o espaço ao ar livre da propriedade.
Sala de jogos/videogames
Propriedades com sala de jogos/videogames são uma raridade na área.
Descubra os pontos de referência nos arredores
A poucos passos de Mesa Riverview
3 quartos3 banheirosAcomoda 8 pessoas
Comodidades populares
Piscina particular
Banheira de hidromassagem no local
Estacionamento no local disponível
Aceita cães
Cozinha
Lava-roupa
Explore a região
Mesa, AZ
Mesa Riverview
Place, Mesa Riverview
7 min de caminhada
Riverview Park
Place, Riverview Park
19 min de caminhada
Sloan Park
Place, Sloan Park
6 min de carro
Phoenix, Arizona (PHX-Aeroporto Internacional Sky Harbor)
Airport, Phoenix, Arizona (PHX-Aeroporto Internacional Sky Harbor)
18 min de carro
Quartos e camas
3 quartos (acomoda 8 pessoas)
Quarto 1
1 cama Queen e 1 futon casal
Quarto 2
1 cama Queen
Quarto 3
1 cama King
3 banheiros
Banheiro 1
Banheira ou chuveiro · Vaso sanitário
Banheiro 2
Vaso sanitário · Apenas chuveiro
Banheiro 3
Vaso sanitário · Apenas chuveiro
Espaços
Deque ou pátio
Varanda ou varanda coberta
Cozinha
Cozinha americana
Área de jantar separada
Jardim
Espaço para refeições
Sobre esta propriedade
Backyard Oasis Ideal for Spring/Summer! Pool, Misters, Bluetooth Speakers + more
THE DESPERADO OVERVIEW • 3 Bedrooms, 3 Bathrooms, Sleeps 8 adults • Location: Mesa/Tempe, Arizona • Single story house with massive backyard and pool • WiFi: Free high speed WiFi provided • Parking: Parking for up to 4 vehicles in driveway • Guest Access: Access to entire home • Notable Amenities: covered patio, pool, hot tub, bbq area, and outdoor living room misters (cools air 20 degrees); pool; three firepits; gourmet grill with bbq island and seating for 10; outdoor grotto bar; multiple patios/outdoor living rooms/seating areas; yard games; indoor/outdoor Bluetooth speaker system; rec room with pool table • Nearby: Sky Harbor Airport, Sloan Park (Cubs Spring Training), ASU, Riverview Park, Phoenix Zoo, Old town Scottsdale, Talking Stick Casino, TPC Scottsdale, State Farm Stadium (Cardinals), Legacy Sports USA complex • House Rules: Dog Friendly (2 max), no smoking, must be 21 to book, no jumping off pool waterfall
This Arizona retreat is waiting to welcome you for a fun filled desert escape! Packed with amenities, our three-bedroom home showcases recent updates encompassing Southwestern multicultural flare and will provide a perfect mix of fun and comfort for the whole group.
OUTDOORS BUILT TO ENTERTAIN The expansive, private backyard is landscaped with palm trees and anchored by a large grotto style swimming pool complete with misters! Lounge in the shade of the covered patio with your favorite team playing on the patio tv, catch some rays on the pool loungers, or set the vibe by the Koi pond at the outdoor living room with the fire table and peaceful waterfall sounds. In the colder months, take a dip in the brand new, state of the art hot tub. Host a barbecue with the fully equipped gourmet grill (stocked with mini fridge, ice machine, and blender) and outdoor eating area for 10 or mix-up some cocktails for all-day happy hour at the custom grotto bar (also stocked with mini fridge, ice machine, and blender). Too keep you cool on those summer days we've got you taken care of with a powerful outdoor misting system that fully encapsulates the covered patio, outdoor eating area, and outdoor living room! If you prefer, connect via Bluetooth to our speaker system, outfitted both in the home and various locations around the backyard. While the grill sizzles, challenge friends and family to a few rounds of cornhole or ladder ball on the lawn. Lamp posts keep the areas warmly lighted and an outdoor fireplace and firepit complete your evening ambiance.
*Please note: the pool waterfall is not currently operational. The pool is not heated.
INDOORS The interior is comfortable with beautifully appointed southwest furnishings and offers plenty of room to spread out with separate living and family rooms. Gather around the tree on Christmas morning. Turn on the game or cozy up on the large sectional for family movie night on the massive smart TV in the family room. You will find a rec room, complete with a pool table, dart board, bar seating, sofas, a TV, and an extra full size fridge. Enjoy some quiet reading time, play games, or chat with friends time in the living room. The kitchen comes fully equipped with all the major appliances - including a crockpot, Keurig and blender - cookware, and serving utensils for cooking at home with ease. There's eat-in seating for five between the breakfast bar and bistro set. Enjoy family meals or grab a game from the cupboard for family game night at the dining room table with room for 8. Home essentials include central air-conditioning, free WiFi, and a washer and dryer. Family amenities include a Pack-N-Play and high chair, and both a queen blow up bed and queen rollout bed located in the queen bedroom closet.
Two guest rooms have access to a shared, full bathroom with double sinks. The primary guest room includes a smart TV and spacious en suite with a huge walk-in shower and direct patio access. The third bathroom is accessible from the outdoors.
THE AREA Located within 30 minutes of all major attractions in the Phoenix/Scottsdale area with easy access to Loop 101 and 202. Mesa Riverview is 0.5 miles away and includes a Walmart for grocery needs, Starbucks, Chick-fil-a, movie theatre, & numerous restaurants (we like the Henhouse Café). Tempe Marketplace is also only 2.5 miles down the street with many additional essential stores and destination restaurants. Get to Cubs Spring Training in 2 minutes, ASU Sun Devils Stadium in 10 minutes, TPC Scottsdale in 20 minutes, and State Farm Stadium in 30 minutes. Riverview park is one mile away and provides ample outdoor space for walking dogs, strolling along the water way, or letting the kids burn off energy at the large playground.
Notable attractions:
Sky Harbor Int Airport - 9.2 miles Sloan Park (Cubs) - 1.1 miles Scottsdale Stadium (Giants) – 7.8 miles Salt River Fields (Rockies) – 12.1 miles ASU/Mill Avenue - 4 miles TPC Scottsdale - 17.8 miles State Farm Stadium - 30 miles Old Town Scottsdale - 8 miles Talking Stick Casino/Top Golf/Golf Course - 10.4 miles Legacy Sports USA Complex - 22.3 miles Riverview Park - 1 mile Phoenix Zoo - 9.2 miles Odysea Aquarium – 10.8 miles Barrett-Jackson Auto Auctions – 18.3 miles Legoland - 9.3 miles
Water Parks/tubing: • Great wolf lodge - 10.3 miles • Mesa Golfland Sunsplash (mini golf and water park) – 4.3 Miles • Oasis Water park – 10.5 Miles • Salt river tubing – 20 Miles
Golf Courses: • Longbow Golf Club – 11.3 miles • Dobson Ranch Golf Course – 4.9 miles • Papago Golf Club (home of the Sun Devils golf teams) – 8.8 miles • Grayhawk Golf Club – 20 miles • The Phoenician – 10.9 miles • Camelback Golf Club – 13.4 miles
UPCOMING EVENTS IN THE AREA ASU First Day of Classes: 8/22/24 ASU Football: 8/31/24 - 11/30/24 NASCAR Championship Weekend: 11/8/24 - 11/10/24 Fiesta Bowl: 1/1/25 WM Phoenix Open: 2/3 - 2/9
Adicione as datas e descubra os preços
Propriedades semelhantes
Great location with King Suite, Game Room, HEATED Pool, and Putting Green!
Superstition Springs
Great location with King Suite, Game Room, HEATED Pool, and Putting Green!
Eventos permitidos: reuniões de família, festas de aniversário e casamentos
Events are an additional charge of $2,000
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Animais de estimação
Aceita animais de estimação: cães com até 23 kg cada um (máximo de 2 animais de estimação)
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Política para fumantes
Não é permitido fumar
No jumping off pool waterfall
Do not change any settings on pool equipment
Informações importantes
O que você precisa saber
Propriedade nº 3020214vb
Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Festas e eventos, como reuniões de família, festas de aniversário e casamentos, com até 25 convidados são permitidos no local
Nota do anfitrião: Events are an additional charge of $2,000
O anfitrião informou que a propriedade tem detector de monóxido de carbono.
O anfitrião informou que a propriedade tem detector de fumaça.
Os recursos de segurança disponíveis na propriedade incluem kit de primeiros socorros e trava de segurança.
Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
Informações a área
Mesa
Com ótima localização em Riverview, um bairro de Mesa, esta casa de temporada fica perto de parque aquático. Quem gosta de fazer compras pode encontrar boas ofertas em Scottsdale Fashion Square e Arizona Mills Mall. Para quem deseja conhecer um pouco das belezas naturais da região, a recomendação é explorar Tempe Town Lake e Tempe Beach Park. Phoenix Zoo é uma atração imperdível para quem viaja com as crianças. Confira também a programação de eventos e jogos em Chase Field antes da viagem. Mergulhe em atividades aquáticas como natação ou aproveite a natureza ao redor com atividades como trilhas para caminhada/bicicleta.
Arizona State University - 9 min de carro - 8.3 km
Opções nos arredores
Estação Alma School / Main Street - 3 min de carro
Aeroporto Municipal de Falcon Field (MSC) - 14 min de carro
Restaurantes
McDonald's - 19 min de caminhada
Circle K - 20 min de caminhada
Chick-fil-A - 20 min de caminhada
Raising Cane's Chicken Fingers - 3 min de carro
McDonald's - 3 min de carro
Perguntas frequentes
Backyard Oasis Ideal for Spring/Summer! Pool, Misters, Bluetooth Speakers + more tem piscina?
Sim, esta propriedade conta com uma piscina externa.
Quanto custa ficar em Backyard Oasis Ideal for Spring/Summer! Pool, Misters, Bluetooth Speakers + more?
A partir de 28 de jul. de 2026, os preços encontrados para uma estadia de 1 diária para 2 adultos em Backyard Oasis Ideal for Spring/Summer! Pool, Misters, Bluetooth Speakers + more em 7 de jun. de 2027 começam a partir de R$ 1.382, excluídos impostos e taxas. Este preço está baseado no valor mais baixo para uma diária encontrado nas últimas 24 horas para estadias nos próximos 30 dias. Os preços estão sujeitos a alteração. Escolha as datas da viagem para ver preços com maior precisão.
Backyard Oasis Ideal for Spring/Summer! Pool, Misters, Bluetooth Speakers + more é ideal para quem viaja com animais de estimação?
Sim, esta propriedade permite cães (limite de 2 no total) com peso máximo de 23 kg por animal.
Quanto custa o estacionamento em Backyard Oasis Ideal for Spring/Summer! Pool, Misters, Bluetooth Speakers + more?
Estacionamento no local disponível na propriedade.
Qual é o horário de check-in em Backyard Oasis Ideal for Spring/Summer! Pool, Misters, Bluetooth Speakers + more?
Horário de início do check-in: 16h.
Qual é o horário de check-out em Backyard Oasis Ideal for Spring/Summer! Pool, Misters, Bluetooth Speakers + more?
Horário de check-out: 11h.
Onde fica Backyard Oasis Ideal for Spring/Summer! Pool, Misters, Bluetooth Speakers + more?
Em Mesa, esta casa de temporada ideal para famílias fica em Riverview, a 2 km de Mesa Riverview e Riverview Park. Salt River e Sloan Park também ficam a 3 km.
Avaliações
9,6
Extraordinária
A menos que indicado de outra maneira, as avaliações aparecem em ordem cronológica, estão sujeitas a um processo de moderação e são verificadas.
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
The back yard was truly amazing!!
Barbara H.
Hospedou-se por 9 diárias em mar. de 2026
Verificada
10/10 - Excelente
Megan M.
15 de fev. de 2026
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
The house was really great. Clean, great labeling, welcoming, lots of great details. We loved the hot tub, pool, games and pool table. Would definitely stay again.
Megan M.
Hospedou-se por 2 diárias em fev. de 2026
Verificada
10/10 - Excelente
Jason H.
12 de abr. de 2026
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
This place was exactly what we were hoping for! You can tell someone took a lot of time and effort in making this place what it is. The majority of our time was spent in or around the pool, which was awesome. We really liked the fact that it wasn't heated, which allowed us to cool off on the hot days. Although it wasn't really hot enough to need the misters on our trip, we tried them out and found they make a noticeable difference. Cooked up some nice steaks on the BBQ one night, and ate on the patio several times. There are too many things to list, but a couple small touches that I thought were cool were the cold pint glasses in the freezer and the craft ice molds. Hopefully this place will be available next time we head to Phoenix/Mesa for vacation. We'd love to come back.
Jason H.
Hospedou-se por 7 diárias em abr. de 2026
Verificada
10/10 - Excelente
Matt F.
21 de jul. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
We absolutely love this place.It is perfect in every way. We can't wait to go back.
Matt F.
Hospedou-se por 4 diárias em jul. de 2025
Verificada
10/10 - Excelente
Kerri M.
22 de jun. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Vacation
Everything was great. Will definitely go back.
Kerri M.
Hospedou-se por 8 diárias em jun. de 2025
Verificada
10/10 - Excelente
donald r.
9 de jun. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Our stay at this beautiful home was nothing but AMAZING! The home was very clean and had everything we needed. And that backyard was to die for! I give this home a 5 star and would recommend it to anyone. Can't wait for our next visit!
donald r.
Hospedou-se por 2 diárias em jun. de 2025
Verificada
10/10 - Excelente
Marie G.
27 de mai. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Amazing
We had an amazing stay!!! Everything was perfect!! Can’t wait to visit again!!!
Marie G.
Hospedou-se por 3 diárias em mai. de 2024
Verificada
10/10 - Excelente
Nathan B.
1 de jul. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
the funnest house
this house was honestly so great to us. We celebrated my brother‘s 21st birthday here and between the amazing pool and Jacuzzi, perfect lounge areas, a great grilling station and a fun garage with a pool table and darts honestly couldn’t get much better
Nathan B.
Hospedou-se por 2 diárias em jun. de 2025
Verificada
10/10 - Excelente
Robert F.
25 de set. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Best vacation yet
The property is absolutely beautiful. The place had every amenity i could think of. The atmosphere was perfect for wanting to forget life for a little bit and live like a rich person.
Robert F.
Hospedou-se por 3 diárias em set. de 2024
Verificada
10/10 - Excelente
James E.
3 de ago. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Hiding from the sun!
This property was awesome. The owners were easy to work with regarding a super late arrival. Good communication. The pool, the yard, the garage pool table room, absolutely amazing. Home was very well put together. If you forgot, they had it!
James E.
Hospedou-se por 4 diárias em jul. de 2025
Verificada
10/10 - Excelente
Craig L.
1 de dez. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Family Thanksgiving
Nice clean house, plenty of space. Bedding and towels very nice. Bathrooms very nice. Many games in top condition was a bonus.
Craig L.
Hospedou-se por 5 diárias em nov. de 2024
Verificada
10/10 - Excelente
Melony T.
27 de mar. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Amazing backyard!
Our stay was wonderful! We spent so much time sitting in the backyard! The back seating are by the koi pond was my favorite. We will be back sometime warmer in the future so we can use the pool!
Melony T.
Hospedou-se por 4 diárias em mar. de 2023
Verificada
10/10 - Excelente
Tim K.
26 de ago. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great Mesa Getaway
5 Stars my family and had a great time the house was awesome and the backyard was even better...Mitch and Denise let us have a early check in on short notice and were very helpful....thanks again
Tim K.
Hospedou-se por 3 diárias em ago. de 2024
Verificada
10/10 - Excelente
Viajante verificado
19 de jun. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great Home
Great home in a quiet neighborhood in Mesa. Plenty of space to entertain and relax. Would highly recommend this home. Host eere very accomodating. Everything you need for an extended stay.
Viajante verificado
Hospedou-se por 7 diárias em jun. de 2023
Verificada
10/10 - Excelente
Matthew S.
10 de abr. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Excellent Experience
Everything about this rental was top shelf. Great communication from Brittany set the table for a great stay. The property was very nicely appointed. It was clear the owner takes pride in the place and in making a great experience. Location was great. Thanks for a great experience.
Matthew S.
Hospedou-se por 18 diárias em mar. de 2023
Verificada
10/10 - Excelente
Chelsie R.
21 de mai. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Absolutley amazing home! Felt like we were on a true vacation.
We had pur family come together and spend the weekend together away from and having fun. This place was the absolute best with the pool, hot tub, yard games, outdoor mister system, TV on back porch, and the music playing throghout the entire house and outside. My sister flew in from Ohio to spend the weekend with us, so she was amazed at the beauty Arizona has to offer, specially with this property. We had such a good time, we will remember this staycation forever! Also, they allowed us to extend our stay one more night because we were enjoying ourselves so much!
Chelsie R.
Hospedou-se por 2 diárias em mai. de 2024
Verificada
10/10 - Excelente
Marie F.
5 de mar. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
We loved this place!
We loved our stay at Mitch & Denise’s beautiful home! I cannot say enough how wonderful it was to walk into a home and be trusted with so many amenities-big and small! The decorating is impeccable and the bedding was so comfortable! Literally, there was not one thing they had not thought of for us! Everything is so well thought out and the back yard is incredible. I would love to stay here again and I NEVER say that! Thank you for sharing your home with us. Your love for it shines through!
Marie F.
Hospedou-se por 7 diárias em fev. de 2023
Verificada
10/10 - Excelente
Sheldon B.
24 de jun. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Backyard paradise
Property is spectacular, amazing, and relaxing. We all enjoyed the pool, hot tub, and outside seating entertaining areas. My wife enjoyed the shower in the master bathroom. My son enjoyed the pool table and dart board. My daughter loved the comfortable beds. Everything was well stocked the hosts were really thoughtful providing drinks in the fridge and toiletries in case you forgot something. There were also plenty of pool toys, outdoor corn hole, lawn janga, ladderball, and plenty of board games. They also responded immediately to questions we had. The property is also close to everything, resturants, grocery stores, malls, and movie theaters. We will stay here again.
Sheldon B.
Hospedou-se por 2 diárias em jun. de 2024
Verificada
10/10 - Excelente
Emily R.
23 de set. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Good house, AMAZING BACKYARD
This property is fantastic. Great location, especially if you’re going to Cubs spring training, as Sloan Park is literally three minutes away! The backyard is just fantastic! We only had four adults total, but the backyard has so much space we easily could have had a lot more. The misters are amazing for the super hot days. We had one small issue the first day, and the property manager and owners were amazing, and got back to me super quickly. Wonderful customer service. Also, all of us agreed, the beds were fantastic and we all slept so well!! My only small complaint is that there is no door for the master bathroom, just a curtain. If you’re not one who needs privacy, it is no problem, but I would get up and use the outside bathroom often. (It is a very nice bathroom, it’s just slightly annoying in the middle of the night). All in all, we had an amazing stay and would definitely come back!!
Emily R.
Hospedou-se por 8 diárias em set. de 2024
Verificada
2/10 - Terrível
Michael I.
14 de abr. de 2025
Pontos positivos: Check-in
Pontos negativos: Limpeza, comunicação, localização e precisão do anúncio
Not as advertised!
Unfortunately, this rental completely missed the mark on all the things we prioritize when traveling. We ended up staying just one night before booking a much cheaper—and significantly nicer—place nearby. While the owners refused to offer a refund, we decided to cut our losses and chalk it up to a lesson learned.It honestly baffles me how this property has so many 5-star reviews. Based on our experience, we can’t help but question their validity.Here’s what we encountered:1.Unusable Pool – The pool was murky, cloudy green, and clearly hadn’t been properly cleaned in some time. It was not even remotely usable upon arrival. The listing photos were completely misleading.2.Poor Lighting – The house was dimly lit throughout, with some rooms using strange colored bulbs instead of brighter, functional lighting. It added to an already gloomy atmosphere.3.Cluttered & Overdecorated – The interior felt chaotic and cluttered. It was clear the photos online were curated carefully because what we walked into did not match the images at all.4.Lack of Cleanliness – Several areas had clearly been skipped during cleaning. There were dead flies on window sills and grime near wall outlets and beds.5.Expired Pantry Items – While a stocked pantry might be a perk for some, it’s only helpful if the food isn’t expired. There was old food in multiple places, which felt careless.Bottom line: we wouldn’t recommend this property and suggest looking elsewhere.
Michael I.
Hospedou-se por 8 diárias em abr. de 2025
Resposta de VrboOwner em 15 de abr. de 2025
We believe this review is an attempt to discredit a property that has consistently received glowing, all five star reviews from many respectful guests. This guest had mentioned us just days prior to check in that they missed reading in our listing the pool is not heated. Not so coincidentally, they then arrived and immediately wanted to cancel their stay and receive a refund for some of the issues they cite here. We offered several times to immediately come out and resolve any issues and they refused. They then quickly decided to leave the property and began sending us messages insulting our home, our décor, and us as hosts. We’d like to address some of the claims they made and we would appreciate if our future guests could take the time to read it:
The pool: it is professionally maintained on a weekly basis. We verified with our maintenance crew that it was cleaned and serviced shortly before arrival, as well as our cleaning crew and a property check done the day before checkin and the pool was both crystal clear and all chemicals tested to standard levels. When our guests let us know on Sunday after checking in that the pool was “unusable”, we offered to come on property immediately ourselves to address the situation (as our pool cleaners don’t work weekends) and they refused. We asked them to at least send photos so we could assess and send to our pool cleaner for service the next day and they refused to do that as well. Our communication on this matter was quick, kind, and understanding with the ultimate goal of doing whatever was needed to ensure their stay matched both their standards as well as ours. Within a half hour of their departure, we were able to convince our pool cleaner go take a look and take photos of the pool’s condition as well as a water test and it was both crystal clear and chemically standard. The only thing we discovered were some small leaves/yard debris that had blown onto the surface from the wind. The claim it was “green and murky” is a wild exaggeration, if not completely false.
Poor lighting/décor: Guest said later they had been looking for a “minimal spa like experience”. While we have added a few pieces over time, it is clear that minimal is not the style of our home and it is difficult to offer condolences that they did not enjoy this when it is accurately shown in our listing photos. Many guests love the warm, eclectic style of the home—if that wasn’t to their taste, that’s simply a difference in aesthetic preference. We’ve taken the time to choose upgraded furnishings and decor from local art stores that are meant to provide a fun and interesting southwestern experience for our guests, and quite honestly we’ve never received anything but compliments in this regard. They were upset at one point in their messages that we had moved a piece of décor from one room to another, making the photos online “inaccurate”. They were also unhappy with our “theme” not being consistent because we have a koi pond on property. Speaking of the koi pond, we welcome our guests to feed the koi fish as a fun activity and leave instructions on how to do so if you please. They saw this as making them responsible for our fish after they had already left their pets at home because they didn’t want “work to do on vacation”.
Cleanliness: We had the home deep cleaned by our extremely thorough cleaning team prior to this stay, and cleanliness is one of the most consistently praised aspects of our property. Again the guests refused to send us photos of any “flies” or “grime” and only sent us a photo of some dust behind the bed. While we’ve addressed that with our cleaners, we feel the usable surfaces of the home were very clean and these claims were again, baseless. To address the spoiled food, the guest is referring to individual coffee creamer packets they say had gone bad. We try to provide our guests with any small comfort we can think of (such as coffee supplies ready for the morning in case you got in late the night before). Unfortunately these may have expired before we realized it, but we are under no obligation to provide those things, they are extra. We also went our of our way to leave a welcome basket of margarita supplies and cold water in the fridge for their arrival. We try to go above and beyond to provide our guests with a great experience.
We take a lot of pride in being good hosts and flexible with our guests. If the stay is not to their expectations for one reason or another, we would have been more than happy to work with them on a resolution that was fair for all. However, when a guests refuses our assistance in rectifying any grievances, will not provide us even photos and instead completely disrespects us and our home in private messages, our willingness to offer a refund diminishes. After several years of providing exceptional vacation experiences for our guests, this is certainly one of the more unfortunate situations we have encountered.
Sobre o anfitrião
Anfitrião: Mitch and Denise
Anfitrião Premium
Essas pessoas oferecem, de maneira consistente, ótimas experiências aos viajantes.