Warm & Cozy 2BR in Wallingford | Skyline Peek

Thank you for your feedback. We’re glad to hear you appreciated the location and that the Wi-Fi met your needs. We’re sorry that certain aspects of the accommodations did not meet your expectations. Our property is designed to offer comfortable, budget-friendly lodging, and we strive to provide amenities that are competitive for the price point. Standard cleaning supplies, including kitchen essentials, are typically provided, and our team is always available to promptly address any missing items had we been notified during your stay. That said, we do want to clarify that there were several significant violations of our house rules during your visit. Pets were allowed on furniture and bedding, which is explicitly prohibited. As a result, the condition of the linens required extensive additional cleaning, and some items were damaged beyond recovery due to excessive pet hair. These issues led to additional cleaning costs. We always encourage guests to reach out during their stay so we can resolve concerns in real time. We remain committed to providing a positive experience for all guests and maintaining the quality and cleanliness of the property.

Nitin booked a room for his friends and they decided not to checkout without getting my permission to stay longer. The checkout time was at 11 and they asked to stay till 2pm at 11:50am. My cleaner waited 40 min outside before they let them in. I will never host these guests again.

The guest was extremely rude and damaged the property. First she claimed that the address was wrong but somehow she found the right apartment. I sent her step by step instructions on how to unlock the lock but she couldn't follow the simple instructions and instead tried to break in and end up breaking the door handle. I sent the video of her damaging the door to VRBO. The apartment has 6 sources of heat and she complained that there was no heat in the apartment. The cleaners left 30 minute prior to the guest's arrival and she claimed that the apartment was dirty. Guest arrived during the daylight and there was no overflowing garbage, so I am not sure what she is referring to about navigating around overflowing trash, again the video was sent to VRBO proving it. Everything to her was trash, but I have had over 100 guests stayed at the apartment and no one had thought of furniture being trashed. The last comment is very absurd to me and funny at the same time, there was no homeless guy on private property asking her for change, that's just ridiculous. Apparently, the guest thought that the apartment meant a standalone structure and she should have gotten a whole house which is 6 beds and 4 bathrooms for $200 a night. The listing clearly says 2 bed 1 bath apartment, but she didn't want anyone else to be in another part of the building. I tried multiple times to resolve her issues but instead of listening, she decided to check out and wrote a false review. 

Thanks for such a horrible review because you have decided to not read the instructions and attack me when I only tried to help. I apologized at least 5 times even though it wasnt even my fault. Regarding the parking, it was clearly stated in the instructions that i sent and on VRBO and i highlighted it for you but you kept being rude and called VRBO to complaint about it. My apologies for not leaving instructions on how to turn on the TV, AC and general appliances. I have never ever had a complaint about any of the issues you have mentioned. There are some people that one can never satisfy and you seem to be one of them. Hope you can find better accommodation next time.

Thank you for taking the time to share your feedback. We truly appreciate you highlighting the cleanliness, amenities, and location of the home. First and foremost, I sincerely apologize for the inconvenience you experienced with the wastewater issue. As soon as we were notified, we immediately dispatched a plumber to address the situation and ensure everything was properly resolved. Thank you for your patience and for working with us while we rectified the issue — it was genuinely appreciated. Regarding the internet connection, I’m very sorry to hear it impacted your stay. We truly wish we had known during your visit so we could have troubleshot it or made adjustments to ensure you had a strong and reliable connection. This has not been a recurring issue in the past, and we would have gladly worked to improve it for you in real time. I also want to kindly clarify that we only ever dispute reviews we believe to be fraudulent or not reflective of an actual stay. Your feedback is important to us, and we respect your experience. You were a great guest, and we truly appreciate how communicative and cooperative you were throughout. We wish you all the very best with your upcoming treatment and hope everything goes smoothly. Thank you again for staying with us.