The house was in a convenient location for where the conference our group was attending was located. We enjoyed having a house, rather than having to stay in hotel rooms. I was unable to get any direct communication from the host. There were automated messages that came, but every question I asked was never answered. We had a service animal with us, the Payment charged to us was for a pet. Before we arrived I tried to reach out regarding this issue, I never heard anything back. The instructions about how to/whether to strip the beds before leaving was conflicting. The automated messages I received told us we had to strip the beds. But there was a note on the refrigerator saying “do not” strip the beds. I sent a message requesting clarity, never got a response. Our biggest issue with the house itself was the stairway going to the basement. We had a one year-old in our group. There was no safety gate, no door to block access to the steps, the steps are very steep, there are no spindles from the rail to floor to prevent falls. We had to use the trash can, bar stools, etc to keep baby from gaining access. If the staircase had been safer, and the host had been more communicative, I would probably consider renting the same space each year when we go to conference. However, because of the way everything played out, we have no plans to return to this location.