Heart and Soul II

Thank you so much for booking with us. Via is the newest, and one of the most well maintained complexes in New Kingston. This includes the pool. and grounds, which are cleaned accordingly to a strict schedule. You were only with us for 3 full days, and were not on property 24 hours per day during that period, and therefore could not adequately speak to the pool cleaning schedule. Via is also a quiet residential community, and therefore the listing makes no mention of a bar, or music at the pool. We want all visitors, to be able to enjoy the peace and tranquility of the property. As we are also a new listing (less than 6 months), we do appreciate all feedback as we strive to improve on those areas, for which we have control. Thank you.

Thanks Brie. I am so glad you enjoyed your stay, and you are always welcome at Via. We have mosquito screens on the windows, and the balcony doors of the unit, to prevent entry. We have also identified the source of the issue (the water fountains at the property) and requested that the Property Managers either treat, or discontinue use of the water fountains. Though beautiful, the water fountains can unfortunately become the source of these issues. Therefore, rest assured the issue has already been addressed. Please come again! Warm Regards Heart and Soul