Kapalua Bay Villa 21G5 By Parrish Maui - Beachfront & ocean views

Mahalo Kate for your 5-star review. Great to hear you had a magical time at this unit, watching whales and enjoying the villa. Hope to welcome you back next year for more whale watching and magic.

While this property has only had 5 star reviews, the owner feels there is always room for improvement :) She has recently added some new furnishings, accessories, and floor coverings. In the kitchen, a new set of All-Clad cookware and additional kitchen equipment.. The property is pristine! The location is the best on resort. It has central Air throughout with multiple climate zones. The doors are not designed to have screens. While we are located in the Tropics, the warm island trade winds keep flying insects at bay. This is one of the few places you can truly enjoy indoor and outdoor living, at any time of day; without slathering on the insect repellent :) We encourage our travelers to read all the reviews for this property. It is a rare and exceptional find. We invite you to experience it!

We always appreciate when our guests are kind enough to take the time to leave comments about their stay. It is this valuable feedback that allows us to hone our service offering to ensure we are always providing the best possible experience. Just as important, it gives us an opportunity to respond with clarification for the benefit of future guests. Our booking system generates access codes automatically. The code provided in the arrival instructions for this guest was valid. When she contacted the onsite manager, he met her at the door and assisted her with entering her access code. We are always happy to help. Cell phone coverage can be spotty depending on your service provider. The major companies like Verizon and ATT have no issues. There are 17 steps down from the parking lot located directly behind the building. You may pull your car right up to the building to load and unload luggage. We also provide, at no charge, assistance with your bags, if needed, and at a moment's notice ;) We do not provide anything consumable including alcohol for a number of reasons. Food storage containers, quality paper products, soaps and detergents are provided. Food storage wrap is not. If you wish to order some grocery items, including wine, to be delivered to your villa just prior to your arrival and for your exclusive use, We provide this service at no charge. This is a 5 star property located in a 5 star resort. We welcome you to experience it :)

We are grateful for this valuable feedback. We have carefully inspected the bed and, indeed, there was a squeak but that was a quick fix :) A couple of bolts that connect the bed to the frame just needed to be tightened up. The mattress is in great condition. A firm mattress is what most of our guests prefer. Our on site manager is available to you live 24/7 to respond within minutes to tighten a bolt, or provide a mattress topper, (for those few guests who prefer a soft mattress). It is our mission to ensure your absolute comfort and the finest night sleep.

We are always thrilled to hear our guests had a beautiful and memorable experience. Your suggestion for more information about the area and local services, restaurants and attractions have been implemented in a three ring binder and placed on the coffee table for future guests. Our website is a great resource too. It offers information on local events, area attractions, features our favorite restaurants on resort, and much more. Our full service concierge is at your beckoned call before you arrive and while on island to ensure you make the most of your stay. We thank you for your kind words and look forward to your return :)