Grand Panama Tower 1 - 3rd Floor Beach Front

Thank you for your valuable feedback. We take each review very seriously. It was very unfortunate that we were not made aware of these issues until you had departed. Anytime a guest doesn’t feel the unit is clean we immediately contact the cleaning company and they will send someone to clean the unit so the guest is satisfied. If we would have been made aware of your issues would could have moved you to another unit in the same building. Once we were made aware of your concerns we immediately had maintenance inspect the unit. The mildew that was in the shower was easily removed with a deep clean. The soap dish tile in the shower was broken from what looks like an attempt to stand on it. This was allowing water to drain under the tub. We removed all the tile to make sure it wasn’t creating a mold problem. We had visited the unit two weeks prior, so it was caught very early. Maintenance said it appeared to be leaking for less then a week. Fortunately, there was no mold behind the tile. To assure there was no mold, we had a mold remediation company inspect the unit and confirm there was no issue. We are currently staying in the unit with our three children, which are all under the age of 5. You can be sure that we would never subject our guests or our own Family to any harmful situation. We wish you and your Family well during this trying time with your Mothers illness and hope you will accept our offer for your next visit. Randall (Owner)

Thank you very much for your feedback. I have now addressed these issues with our cleaning company and expect improvements. Additionally, we worked out a plan with the cleaning company where we can keep the linens in our unit as opposed to being switched out from a common source. This will allow us to have higher quality linens going forward. Thanks again for the feedback so that we can continue to improve the experience for our guests. We hope to have you back again in the future!