Refúgio Blue Mountain Creek - 7 Quartos - Acomoda 22 - Piscina Privada - 6,4 km do Centro

Being a host isn't always easy. Over the last 15 years we've had the privilege of hosting so many wonderful families, and that's what makes it worthwhile. Every now and then, though, we encounter guests who ask for early check-in, late checkout, enjoy the property for their entire stay, never report concerns while they're here, and only raise them after checkout while requesting a substantial refund. Without knowing about the concerns during the stay, I had no opportunity to correct them. Most could have been resolved with a quick maintenance visit, and every issue listed has already been addressed. In this case, the refund discussion also became tied to the review, which was disappointing. I genuinely welcome constructive feedback, suggestions, and recommendations from every guest—they help us continue improving the property. Whenever something is brought to our attention, we address it as quickly as possible. That commitment to continuous improvement is one of the reasons we've been proud to host families here for many memorable years.