Heart of Koukaki flat, 10’ walk to Acropolis

We would like to clarify several important points: You were provided with clear check-in instructions in advance. Our house rules explicitly mention the Climate Resilience Fee of €8 per night, which is a legal obligation under Greek law. For your 3-night stay, this amounted to €24. This requirement is clearly stated both in the listing description and in the house rules, which must be accepted before confirming a reservation. Despite our polite reminder and the option for convenient electronic payment, your response was dismissive and indicated a refusal to comply. We make every effort to provide a respectful and welcoming experience, and we expect the same from our guests. Unfortunately, your overall conduct both in communication and in disregarding basic policies made this a challenging and disappointing experience on our end.