Lakefront home with private pool near Miami

Thanks Dexter and hope to host you again!

We appreciate you taking the time to share your thoughts, though I must admit your description reads more like an alternate universe version of the property. The home you booked was inspected just prior to your arrival, with everything in place — blinds intact, walls clean, lighting functional, and a pool prepared for use. We even have the time-stamped photos to match. It’s possible the warm weather and the outdoor setting made the pool less than photo-perfect by the time you took a look, but it certainly wasn’t in the condition described. The idea that you were told to clean it yourself isn’t accurate — though if you’d wanted to, we might have happily handed you the skimmer for the experience. While we understand that travel expectations can sometimes overshadow reality, the property you stayed in was exactly as presented in the listing. We maintain high standards to match our rules, and our team ensures the home is ready for each guest before arrival. Sometimes, what’s remembered after a trip doesn’t quite match the reality on check-in day. Safe travels on your future adventures, and here’s hoping your next stay is exactly what you imagine.

Dear Michelle, Thank you for sharing your feedback. We take all guest concerns seriously, but we’d like to address several inaccuracies in your review, as they do not reflect the condition of the property or the effort we made to assist during your stay. First, our property is located in a quiet residential neighborhood and is maintained regularly. The lawn was mowed prior to your arrival, as confirmed by our landscapers. Regarding the door lock, the code provided was accurate, and the property was secured before your check-in. Any issues with the lock should have been brought to our attention immediately so we could assist, but we received no such communication about this matter. Additionally, the property was fully prepared for your group of 10 guests. All linens, including those for extra beds, were available in the home. While some beds may not be pre-made based on the size of your group, we promptly responded to your request and clarified where everything could be found. Similarly, the kitchen is stocked with functional cookware and utensils, and no concerns about rusted pans were reported before your stay. If there were any shortages of consumables like paper towels, we addressed them immediately upon your message. We strive to ensure an enjoyable experience for all guests, but the claims of uncleanliness and broken amenities are unsubstantiated and inconsistent with our documentation. The property was professionally cleaned and inspected before your check-in, and the AC system was fully operational. While we regret that your stay did not meet your expectations, the issues raised were either promptly resolved or exaggerated. Thank you for your feedback, and we hope this clarifies our perspective.