'Ralph' Comfortable Downtown/UK Apartment

This guest requested to cancel their reservation, and when we informed them it was not possible due to our cancellation policy, left this review in retaliation. They did not stay in the unit and these claims are false.

The guest arrived and smelled cigarette smoke just inside the entryway of the unit, and then immediately left to get a hotel. When they informed us a few hours later, we went to the property to check, but could not smell anything. It is our belief that someone had smoked outside the unit just before the guest checked in, and the smoke had wafted inside, but had dissipated by the time we arrived. The guest, however, would not return to the property to verify that the smell was gone, and left this review instead.