2/10 - Terrível
Swan S.
23 de nov. de 2025
Pontos negativos: Limpeza, check-in, comunicação, localização e precisão do anúncio
I booked this cabin for a quiet, restorative getaway before a hospital stay, as I was seriously ill. What I got was a nightmare I never even entered the cabin.The listing is materially misleading: photos show a private, woodsy retreat with a deck “overlooking Salt Fork.” In reality, the back deck faces an industrial storage lot/gas station facility, and the front porch is 100–200 ft from the host’s own house. Zero privacy, zero woods.Worse, the Vrbo app showed a prominent banner saying “Food and pet supplies available on site,” strongly implying pets were welcome. Only tiny text at the very bottom said “no pets.” I missed it; my fault for not scrolling far enough, but the mixed messaging is confusing and dangerous.Within 10 seconds of arriving, while I was still unloading with poop bags in hand, the host’s off-leash German Shepherd charged and attacked my 8-month-old puppy, pinning her by the neck. I had to hit the dog repeatedly to free her. The host offered no apology, no concern, only yelled it was “my own damn fault” and refused any refund when I asked to cancel immediately (I’d been there 5 minutes).I left in tears, puppy traumatized, 800 gone, healing trip ruined. This host showed zero empathy after his dog attacked a puppy on his property. First and last time using Vrbo if this is how inaccurate listings and unsafe hosts are handled. Travelers deserve accurate photos, clear rules, and basic safety. I request a full refund through Vrbo’s Guest Refund Policy
Swan S.
Hospedou-se por 2 diárias em out. de 2025
