Rating Details:
The property manager was adequately helpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Over the last 20 years, we have stayed in this house about 10 times. The house, porch, deck, and location are excellent, but the management and upkeep are not. When we arrived three days after the trash had last been collected, we found the garbage bin near the street filled to the top with old trash; the management company addressed that by sending someone out to remove about a third of the trash but left the bin on the street for us to bring in. Unlike past visits, there were no instructions in the house on how to operate anything. When we asked how to operate the coffee maker, the management company told us to send them a photo so they could Google it. (We did it ourselves.) We became frustrated trying to adjust the heat and AC on a Nest that kept locking and asking for a 4-digit PIN; only after we called were we told how to avoid that. Water had been left in the coffeemaker and one light was out in the kitchen; when we asked for a replacement bulb, they brought the wrong kind. My wife and I couldn’t use either queen bed on the main floor because those mattresses are now like concrete slabs, so we ended up sleeping all week in two single beds upstairs. The house has many happy memories for us, but this was a disappointing visit.