Spookynook and Miami University

We are sorry both bedrooms and bath are on the second floor. We did not know you needed a first floor bedroom or bath. We stated in our description that bedrooms and bath are located on the second floor. If we would have known you needed a first floor bath we could have put you in our house next door. Thank you for staying with us.

I am so sorry you thought we were rude. We really believe in customer service and we bend over backwards to help our guests with anything they need. I believe this review is due to the fact that Lorraine had a party and destroyed one of our mattresses. We had to replace the mattress and we billed her for it. The house was destroyed by the party and it took my cleaning crew an extra two hours to clean. We almost always grant an early checkin. This particular day we weren’t able to due to a late checkout by the previous guest. Lorraine got upset that we wouldn’t allow her to checkin while our cleaning crew was still there. As far as the damp carpet goes, we don’t have carpet in the entire house. We have hardwood floors in every room except the kitchen and bathroom. We don’t have mice (if we did my wife wouldn’t step foot in there) and the road is not busy (two lanes and the speed limit is 25). We are sorry you couldn’t check in early. We hope you have better stays in the future.