Apartamento amplo, mobiliado, a 1 quadra da praia de Copacabana

Thank you for sharing your feedback. We’re sorry to hear that the apartment didn’t meet your expectations. Copacabana is one of Rio de Janeiro’s most historic and traditional neighborhoods, with many older buildings and apartments that reflect the character and architecture of the area. Our property is located in a classic Copacabana building, and the listing photos are intended to accurately represent the apartment and its style. We do, however, take your comments regarding the condition of the furniture and cleanliness seriously. We will review these points with our team and make improvements where necessary. We’re glad you appreciated the convenient location and the security of the building. We hope future guests will better appreciate the character and location of the property while we continue working to improve the guest experience.

Thank you very much for your review. It really helps us to continue providing an excellent accommodation that feels like home while traveler are visiting our beautiful city and neighbourhood, Copacabana - Rio. We encourage traveler families staying at our apartment, it is spacious and in a great location in Copacabana Beach. We are looking forward to welcoming you. Regards, Juliano

Thank you very much for taking the time to write a review about our place. We are looking forward to seeing you again. Regards Juliano

I would like to let our guests know that I speak fluent English, I am the host, my name is Juliano. I am able to help our guests in English, quite a bit in Spanish and my first language Portuguese. Nevertheless, If it is a language that I don’t know, I still will do my best to communicate and provide the best experience for our guests, for instance, using Google translate. Hence, I am able to assist guests traveling from other countries to our beautiful city Rio de Janeiro. I encourage the tourism in our beautiful city and staying at our place with the best experience. This specific review unfortunately does not reflect our hard work to best provide feel like home accommodation for our guests. Even though arrangements were made for an early check-in, this specific guest made it to the location even earlier than informed. As soon as we learned that he was already at the building, we hushed to meet him and handle the keys. Before and after reservation we was always in touch and I assisted answering many questions. That’s part of my job and I love it. Fell free to ask question about the accommodation and city in general. Despite that, we do remind our guests that in Brazil the official language is Portuguese, and only very few people speak other language than Portuguese. Some understanding and most importantly tolerance is key and beneficial, like travel to any other country that speaks a different language than you do. During the stay we always make sure to keep in touch to our guests and be available in case they need anything we may assist with. A hotel will not provide the same experience like being at the comfort of your home, while traveling. Our place does. Your privacy and your way, we invite you to feel like home. I am Juliano and I am here to welcome you to our place and feel like home, while traveling to our beautiful city.

This guest review does not really represent what happened. Since the very first contact the guest had been provided with all the adequate information in English, since I’m the host (Juliano) and I am fluent in English, besides Portuguese. I was available to talk to him through out the whole reservation process . He arrived at the apartment way earlier than he told us and previously agreed. But still we made last minute arrangements to not have him waiting, accommodating his early check-in. I am the host and I am able to communicate in different languages even using Google translate if it is a language I don’t understand. Regarding the allegation of waiting in the lobby for 45 minutes, and about the door man not speaking English and unable to assist meanwhile, I have to point it out that in Brazil people only speak Portuguese. Guests visiting Brazil need to understand that the majority of the population do not speak English at all, hence, it is a good practice to be understanding and tolerant about it. Also may use Google translate to help communication if needed. Common sense is not a strength to this guest, although we have mad all the effort to best accommodate him. I encourage other travellers to contact me directly and stay at our place, since this single review does not reflect the majority of other positive reviews and the quality of our services in accommodation sector. A hotel will never be like our apartment. If you like an experience like home, even when travelling, our place is the way to go. You can cook, you can seat on the couch and relax watching closed paid tv subscriptions. Experience way past hotels practices. Lastly, the host correctly pointed out the apartment has excellent location and we appreciate that comment. I am here committed to providing the best accommodation feel like home in our beautiful city Rio de Janeiro. Juliano

Estimado hóspede, Agradecemos sua avaliação! Continuamos a disposição para prover uma excelente estadia em nossos apartamentos em Copacabana - RJ. Atenciosamente, Juliano

Muito obrigado por sua avaliação! Esperamos revê-los em uma próxima oportunidade. Atenciosamente, Juliano

Muito obrigado por sua avaliação! São mais de 10 alugando este apartamento e sempre buscando melhorias e melhor qualidade a nossos hóspedes. Esperamos revê-los em uma nova oportunidade. Atenciosamente, Juliano

Estimado hóspede, Agradecemos enormemente pela ótima descrição da propriedade provendo excelente informações para que outros hóspedes escolham nossa acomodação para estadia em nossa bela cidade maravilhosa. Continuamos a disposição para melhor servir acomodação a nossos hóspedes. Atenciosamente, Juliano

Muito obrigado por sua avaliação! Continuamos a disposição. Atenciosamente, Juliano

Agradecemos sua avaliação! Muito nos ajuda a mostrar para outros hóspedes que buscamos sempre ter excelência no atendimento e receptividade. Seguimos a disposição para promover uma ótima estadia a viajantes em nossa linda cidade. Atenciosamente, Juliano

Estimado hóspede, Muito obrigado por sua avaliação! Muito nos ajuda a continuarmos melhor atendendo a nossos hóspedes e que os próximos também nos escolham. Seguimos a disposição e esperamos revê-los numa próxima viagem. Atenciosamente, Juliano

Muito obrigado por sua avaliação

Muito obrigado por sua avaliação! É muito importante para nós. Seguimos a disposição :) Att., Juliano

Estimado hóspede, Muito obrigado por sua avaliação muito bem detalhada! Esperamos revê-los numa próxima oportunidade Att., Juliano

Muito obrigado por sua avaliação!! Esperamos revê-los numa próxima oportunidade. Atenciosamente, Juliano

Estimado hóspede, Agradecemos demais a sua avaliação. Nos motiva a cada vez mais oferecer uma hospedagem de excelência para viajantes em nossa cidade maravilhosa. Atenciosamente, Juliano

Estimado hóspede, Muito obrigado por sua avaliação detalhada. Agradecemos a preferência e esperamos revê-los numa próxima oportunidade. Atenciosamente, Juliano

Estimado hóspede, Muito obrigado por sua avaliação! Ficamos felizes que nosso objetivos estão sempre alcançados, que são sempre melhor atender e prover uma excelente estadia a nossos hóspedes! Esperamos revê-los em breve. Atenciosamente, Juliano

Estimada hóspede! Muito obrigado por sua avaliação! É muito gratificante ver avaliações como a sua! Continuamos motivados a sempre melhor servir uma ótima estadia que nossos hóspedes sintam-se em casa :) Atenciosamente, Juliano