Shark Bait - Cozy Coastal Escape Near Hampton Beach!

I’m really sad to see you only thought your stay was 4 stars. :( From your review it seems you really enjoyed your stay so we would love some feedback on what we could have done better. :(

For an accurate record, we'd like to respond directly. When the refrigerator failed — an issue entirely outside our control — we installed a brand-new unit within three hours of your first message, updating you at every step, including while out purchasing it. That effort was met with little understanding. The fridge held mostly beverages and produce that don't spoil, (and were still cold when we swapped all the groceries to the new fridge) the few perishable items, we offered to replace. Even so, the request was to reimburse an entire grocery haul the contents didn't support. Cleanliness is our top priority: every unit is closely inspected after each cleaning, and the items you describe were not present at inspection. Notably, these were raised only after we declined compensation — not during your stay, when we could have resolved them immediately. We still apologized and refunded your cleaning fee in full. When no resolution was reached, we made three good-faith offers to make it right (refund of the cleaning fee and a reimbursement for your time with the fridge), yet the demands continued to escalate. VRBO reviewed the entire message history, found no refund was warranted, advised no further communication was necessary, and closed the matter. As a courtesy, we compensated you for the fridge and cleaning regardless. The record speaks for itself, and future guests can expect the clean, responsive hospitality the vast majority of ours enjoy.