Lakeside Family Cabin at Shore Acres Lodge Big Bear

Thank you for the wonderful feedback. We are thrilled to hear you had a great stay with us. It will be our absolute pleasure to welcome you back this summer for another memorable mountain getaway. Please let us know when you are ready to book so we can ensure everything is perfectly prepared for your return.

Thank you so much for the detailed review! We are so happy to hear that the cabin provided everything you were looking for, from the rustic charm and lake views to the pool. It sounds like your grandson had a blast with the ping pong table, swings, and pool—that is what vacation is all about! Our team was glad to be on hand whenever you needed assistance. We would love to host you and your family again!

Thank you for your kind review, Peter! We’re so happy to hear that the cabin was a cozy and comfortable fit for your two families and that you enjoyed your time in Big Bear and by the lake. We’d love to host you again the next time you’re planning a trip to the mountains!

Thank you for taking the time to share your experience. We are truly sorry to hear that your stay fell short of expectations and that your interactions with our management team left you feeling unheard. We hold our properties and customer service to a high standard, and it is concerning to learn that we did not meet those standards during your trip. We take feedback like this very seriously, and we are currently reviewing our communication protocols and property care procedures to ensure issues are handled promptly and effectively. Thank you for your honesty, and we hope to have the opportunity to provide you with a vastly improved and truly seamless experience in the future.

Thank you so much for the 5-star rating and for sharing your recent experience with us, Elizabeth. The team at Big Bear Vacations is thrilled you were able to take advantage of the great location and amenities that our property Lakeside offers. Thank you for choosing us and our team is looking forward to hosting you again soon.

So happy you enjoyed our vintage lodge cabin James! Our team is looking forward to hosting you again soon!

Thank you for your heartwarming feedback and for choosing Big Bear Vacations for your family getaway. We're delighted to hear that you found the cabin beautiful and cozy, providing a perfect escape for your family. It's fantastic that everything was clean and that there were ample activities for everyone to enjoy. Your satisfaction is our priority, and we're thrilled to have contributed to your memorable experience. We can't wait to welcome you and your family back for another wonderful stay in the future.

Thank you for your review and for highlighting the incredible lake views, the cozy atmosphere, and the amenities like the kitchen and fireplace. We sincerely apologize that the cleanliness of the sheets and floors did not meet our five-star standards upon your arrival. This has been addressed directly with our housekeeping team to ensure it does not happen again. Regarding the late check-out fee, we understand your frustration and appreciate your feedback, as these policies help us manage tight turnaround windows between arriving guests. We are glad that you still had an amazing time, and we look forward to welcoming you back for a much better, flawless experience on your next mountain getaway.

Thank you for your review and for letting us know that the property was clean and spotless. We are very glad the mild weather worked in your favor, but we sincerely apologize for the frustration caused by the heating and AC units not working properly. This is absolutely something that needs to be resolved immediately, and we have already dispatched our maintenance team to inspect and repair the HVAC system to ensure it is fully functional for future guests. We truly appreciate your honesty as it helps us keep the home in top shape, and we hope to have the opportunity to welcome you back for a much more comfortable, 5-star experience next time.

Thank you so much for your kind review of our home! Our team is constantly striving for an exceptional experience for our guests in each and every stay and we are so pleased to hear that we were able to provide you with such a great time! We are looking forward to hosting you again soon!!

Thank you for your feedback regarding your recent stay. We are delighted to hear that you found the cabin cozy, clean, and enjoyed the beautiful views and ideal location. We appreciate your honesty regarding the kitchen supplies. We will make sure to restock sponges, brushes, coffee filters, and additional dinnerware to ensure the cabin is fully equipped for larger groups. Your comments help us improve the experience for future guests. It was a pleasure hosting you, and we would love to have you back again soon. You are more than welcome anytime.

Thank you so much for your kind review, Araya! We're thrilled to hear that you and your church family had a wonderful stay at the Lakeview cabin. It sounds like you had the perfect time enjoying the lake and the great location. We would love to welcome you back in the future for another great experience!

Thank you for your wonderful review! We're delighted to hear you had a great time playing with your granddaughters. We hope to see you back at Big Bear Vacations for more memorable family moments!

Thank you for providing us with your valuable feedback. We’re extremely sorry that your experience with us was not up to par. Upkeep and cleanliness are very important to us and we are disappointed to learn of the shortcomings you experienced. Had we known about these, we’d have gladly taken care of it right away. Nevertheless, we’ll surely communicate your feedback to our housekeeping team. We hope you‘ll give us another chance to prove ourselves on a future stay.

Thank you for choosing Big Bear Vacations for your stay during the Spartan Race! We're thrilled to hear that you and your family had an excellent experience at our cabin. We're glad the cabin provided everything you needed for a cozy two-night stay, and that you enjoyed the additional amenities. We apologize for the hot tub being drained during your visit, but we're glad it didn't impact your overall enjoyment. We appreciate your feedback regarding the check-in process and the complimentary spice jar, and we're pleased that these details added to your experience. We can't wait to welcome you back to Big Bear Vacations for another fantastic stay in the future!

Thanks so much for sharing your kind review with us! Our team is so happy to hear of your wonderful experience here in the mountains. We are all looking forward to hosting you again!

Thank you so much for sharing your review with us and again we are deeply sorry to hear that our home was not up to par for your visit. We have noted your feedback for future improvements and truly hope to have the opportunity to host you again for a much better visit.

So happy you enjoyed your visit with us Jessica! Our team is looking forward to hosting you again!

Thanks so much Shelley! Our team is looking forward to hosting you again soon!

Thanks Carolyn! We look forward to hosting you again for your return visit!

Libdali, I am so happy to hear that you enjoyed your stay. Thank you for the 5-star review! We were very happy to have you! We hope to see you again soon, have a wonderful day!

Thank you so much for the 10/10 rating! We are thrilled to hear that you had a wonderful stay with us. Thank you for choosing Big Bear Vacations, and you are more than welcome to stay with us again whenever you return to the mountains!

Thank you for the 5-star rating. We truly appreciate you choosing to stay with us and are thrilled to know you had a great experience. You are welcome back anytime, and we look forward to hosting you again for another excellent stay.