Sat-Sat Summer wks:2BR2BSeaColonyWalk2Bch,In/Outdr pools, Tennis, Pcklbl, Gym

Thank you Margaret for your nice review and for taking great care of the place. Hope you will come again!

Thank you for being wonderful guests and for taking great care of our place. Hope you will come again!!

Thank you for being great guests! Hope you will come again when the weather is more cooperative!

Thank you Amy for your kind review and for taking great care of our beach place. Hope you and your family will return again!

Thank you Margo for the nice review! I hope you and your family will come again!!

Hi Tammy, I'm so glad you enjoyed the property and its location. I greatly appreciate how well you took care of my beach home and hope you and your sweet & neat family will come again. All the best to you, Lori

Thank you kindly for your compliment on the condo's cleanliness. Also I am glad you enjoyed the location with close proximity to the beach and the Sea Colony Marketplace. In the VRBO listing for my unit it states the following: "SeaColony requires purchase of Recreation badges per persons 4 y/o & older: 5/2/20 to 6/5/20; 9/12 to 9/18- $20, 6/6 to 9/11-$40; $12 all other dates" under the 'Rules & Policies' section. Also in my welcome message sent to you on 8/4/20, there was a section which included instructions on the location of purchasing the recreation badges with prices. Unfortunately, I do not get the opportunity to verbally inform renters of these fees prior to booking as previously allowed to do with website changes by Homeaway and VRBO. I too sometimes miss written info and it is much easier to attain you would have been able to ask such questions before booking. I know there is a great deal of information to sort through when looking for a place. I'm sorry that this was not what you expected. Sea Colony is frequently praised for the value of recreation badges with Sea Colony's beaches being much larger than Bethany's and use of indoor/outdoor pools, sauna, hot tub, fitness center and indoor/outdoor tennis courts for $12/person during this time of year when it typically costs $40/person/week during summer months. Also my apologies if asking for household items to be returned to original places was unsettling. Like yourself, most people want to check-in early or on time, however if renters don't return furniture to original placement or put away dishes, are untidy etc, this requires more time and man-power to prepare the unit. In no way were the house rules meant to be threatening. Instead such rules are a way to allow the unit to be thoroughly cleaned so that the next renters can still enter on time. Thank you for your business as it is greatly appreciated & I hope you will come again. Sincerely, Lori

Hi Morgan, The things you stated that were not in my VRBO listing are below and copied directly from my listing under PROPERTY DESCRIPTION when you booked: "RENTERS ARE TO BRING THEIR OWN BED AND BATH LINENS UNLESS PREARRANGED WITH A LINEN RENTAL COMPANY OR WITH OWNER." "RENTERS MUST BRING OWN BED & BATH LINENS." "All guests over four years old must purchase a weekly Sea Colony recreation badge ($55 from June 8-September 17; $25 from April 1-June 8and September 18-24; $15 all other times in 2024). A parking pass is included.” I agree those are important details which is why I sent a reminder to you on 9/25/2024 before your arrival. There is no sign in the unit about being fined for not replacing the remote controls or keeping sink clean nor is there a sign on every item in the unit as you have inaccurately stated in your review. As for the actual signs in the unit which are 2" X 3 1/4" in size and total 5, they are merely to be informative and in no way to impose any rules on you or other guests. 1) No disposal; please use drain strainer. (placed at kitchen sink) 2) Please- All items must be washed before going in dryer. No sand! To avoid repair bills. Thank you! (placed on dryer) 3) Please use these freshly laundered linens to keep sofa clean. Thx (attached to sofa throws). 4)To open blinds above, please use silver cord. (on wall to left of unreachable blinds) 5) To lock, lift handle inside or outside. (placed on inside of front door). These signs are meant to be helpful or to keep items running smoothly so that the next renter has a clean environment with basics working satisfactorily. Since I am not there to walk everyone through the unit when they arrive, written signs are an easy way to convey information and are not intended to alienate anyone. As for the “unique and confusing check-in procedure” that you described, it is a lock box next to the front door and all you need to do is roll your 4-digit code in place to access key. It is meant to be easier than going to an office or storefront and wait in line to get a key and makes arriving after hours not a problem. I wish you would have let me know it was confusing at the time and I would have been glad to help. You messaged me that you entered the property shortly after 2pm so I had no idea you had an issue with check-in until I read it in your review. I'm sorry to hear there was a problem now. On 9/25/24, I reached out to you with a detailed VRBO message and reminded you about the need to bring bed and bath linens and to purchase badges. In addition, I made a phone call to welcome you to my unit via voicemail. I asked for you to contact me if you had any questions or concerns. Again, I'm surprised and sorry you felt unwelcome. My intent is to never make anyone feel like an imposition or unwelcomed or to surprise them with unknown costs or expectations. This is why I have a detailed rental agreement and try to let guests know what’s what in a place they have never been before. Not only is this my livelihood but I truly enjoy preparing and sharing my unit and work very hard to do so. I have been fortunate to receive very high ratings typically because of its cleanliness and proximity to the beach along with my availability to answer questions or concerns. I appreciate feedback whether it is good or bad as I always want to work on improving my unit and customer services however I can’t help but feel disparaged by most of your review which is not totally accurate. The house rules are merely to be either instructional or to keep the unit looking presentable and clean as much as possible while keeping cleaning/repair costs down. Although your stay was brief (one night- most places require a 2-night minimum), I greatly thank you for taking great care of my unit and showing respect for my property during your stay. Sincerely, Lori