Magic Myrtle, On the Beach, Pet Friendly

Thanks Janie! We agree with the location. The furniture is being upgraded and we’d love to have y’all back!

Thank you for sharing your feedback. We’re sorry to hear about your experience, but we’re glad to hear that our management team was responsive, we work very hard to please all of our guests. Please know that we take cleanliness very seriously and have a comprehensive 5-pronged cleaning process in place to ensure all areas are thoroughly cleaned. We notice any issues in our pre-arrival inspection and it appears you didn’t reach out during your stay, and had we known, we would have promptly addressed any concerns you had. We pride ourselves on being a full-service team, always ready to assist our guests. We hope you’ll consider staying with us again in the future and we’re happy to make it right either in this or any of our locations.

Thank you for sharing your experience. I’m sorry to hear that your stay was less than ideal. However, I must clarify a few points. Firstly, our elevator is under renovation by our HOA as it’s stated on the listing and will be operational by Jan’25. I know this issue set you off but we offered a full refund for you to leave and you declined. Regarding the furniture, we conduct regular deep cleans and inspections, and we haven’t received previous complaints about stains on the dining chairs or anything else you mentioned. As for the freezer, it’s located in a standard spot, and we haven’t had any prior reports of accessibility issues. While I understand that your friend had mobility challenges, we always encourage guests to communicate their needs beforehand so we can assist accordingly, and we sent out our property manger numerous times to help you with your luggage. The toilet issue you mentioned is unfortunate, but plumbing problems are often unpredictable, and we strive to address them promptly as they were. We’re grateful for the feedback, but it’s important to set the record straight to ensure other guests have a clear understanding of what to expect. We appreciate your comments and are committed to improving our property for future visitors. Thank you again for your insights.