Beautiful, updated house with great furnishings and location—5 stars.Blue Swell management: 0 stars. Unprofessional, rude staff who ignore problems and don’t fix issues promptly.Rented for the included golf cart (pet-friendly). On arrival the cart had electrical problems and completely died at night on Front Beach Road with no lights, nearly causing two accidents. After-hours number only took a message; I paid 50 towing myself—never reimbursed. Maintenance came a day later, said a part was needed, then no further contact or repair all week. I spent another 400 renting a replacement cart. Total extra cost: 450.On departure they charged a 250 pet-hair fee at a pet-friendly rental. A rude staff member claimed I hadn’t notified them of the pet (no standard form exists; you must chase them down) and said I was “lucky” it wasn’t 500. She dismissed the golf-cart issue as another company’s problem and noted managers only meet Wed/Fri—useless after we left. Cleaning supposedly found dog hair and “had to sweep,” raising questions about normal cleaning.Guest guide PDF is tiny-font, contradictory (says both “no pets” and “pets allowed”). Online check-in asks for licenses/guests but never pets/fees. Multiple emails, receipts, call logs, and a recorded call available as proof. Blue Swell failed basic communication, safety, and consistency.