Lower Greenville Estate: Roomy 2-Bedroom Retreat

Thank you for taking the time to share your feedback. We’re glad the location and beds worked well for you, and we’re sorry the stay fell short in other areas. We apologize for the holes in the couch, the lamp stains, the unlabeled light switches, and the dirty dishes — that is not the standard we expect. I’ve shared your notes with our maintenance and housekeeping teams so the couch and lamp will be repaired/cleaned, the kitchenware will be inspected and cleaned more thoroughly, and our cleaners will be reminded to check all dishes before turnover. We will also add labels for the switches and look into better window coverings or blackout options for the bright bedroom. Finally, we’ll switch to a thicker toilet paper going forward. Thank you again for the constructive comments — they help us improve the home for future guests.

Hi John, Thank you for your feedback. I am sorry to hear about your experience. We strive to provide a better experience, and your comments about the light bulbs and bedding are concerning. I’m glad to hear you enjoyed the location, but we’ll work on addressing these issues to improve for future guests. Thank you for bringing this to our attention!