The Ocean Pearl - A Waterfront Beach Retreat

Miri, we loved having you and would happily welcome you back to the Ocean Pearl! We hope you had the most special, memorable wedding weekend! Congrats to all!

Thanks so much, Matt! Your group was fantastic and we hope you had the best weekend!

Hi Lee, thanks so much for choosing to stay with us! :) Come again soon!

Thank you Karla for the wonderful review! Your group was fantastic and we hope you come again soon!

Thank you so much for choosing to stay at the Ocean Pearl, Charlene! We would happily welcome you back!

Thank you so much, Willie, for the great review! You all were wonderful guests and we are so appreciative you chose to stay at the Ocean Pearl!

Hi Amy, First, we want to thank you for choosing to stay in our home for the holidays. We are sincerely sorry that your stay didn’t meet your expectations. Your feedback is important to us, and we’d like to provide some context on our process for guest check-ins and address the concerns you raised. To ensure the highest level of cleanliness and comfort for our guests, we request that our cleaning company provide a video and photo walk-through of every cleaning before guests arrive. This includes all bedrooms, bathrooms, common areas, and exterior spaces. These materials are reviewed by us (the owners) prior to check-in, and an additional walk-through is completed by the cleaning company supervisor before your 3 PM check-in. After reviewing the photos and videos again, as well as speaking with our cleaning supervisor, we found no evidence to support the issues mentioned. The toilets were cleaned, the beds were made, and no bugs were observed. Our Welcome Guide specifies that if there are any issues upon check-in, guests should let us know immediately so we can address them. We didn’t hear from you until two days into your stay, when you sent us photos of a bed that appeared slept in with slightly loose sheets, a single dog hair (which we understand, as you brought two authorized dogs), a speck of glitter on the floor, a hard water stain on a faucet, scratches on the hardwood floors, and a small area of chipped paint on a kitchen cabinet. In your review, you mentioned additional concerns, but these were not included in the photos you sent on Day 2. To address the issues raised, we immediately offered to send someone over to sweep the floors, remake the beds, and check on any other concerns. However, you declined this offer, responding with “No remedy necessary.” While we respect your privacy during your stay, this didn’t allow us the opportunity to assess or fix the issues you raised. Regarding your comment about the cleanliness of the home, we always strive to provide a clean and welcoming environment, and we did make every effort to respond to your concerns. Since we couldn’t enter the home after you reached out to us on Day 2, we were unable to verify the claims or offer a solution. This leads us to believe that the issues mentioned may not be reflective of the actual state of the home. Additionally, we understand there were some issues with the check-in instructions. These instructions are sent automatically through your VRBO profile 24 hours before check-in. When you mentioned you didn’t see them, we promptly sent them again via message, well in advance of your check-in time. We take guest experiences very seriously and aim to make every stay as memorable and enjoyable as possible. We are truly sorry that this was not your experience and hope you understand our sincere efforts to address your concerns. Thank you again for staying with us, and we wish you all the best.