Paradise on the Bay!

Thank you for taking the time to share your feedback. We’re sorry to hear that you were uncomfortable during your stay. During colder weather, finding the perfect temperature balance in a multi-level home can sometimes be challenging. If the master bedroom felt warm, the thermostat would not have been actively cooling at that time. The room is also equipped with a ceiling fan, and the glass sliding doors can be opened to allow additional airflow if needed. Regarding the lower-level bed, mattress firmness is very much a personal preference. While many guests find it comfortable and supportive, we understand it may not be ideal for everyone! We appreciate your comments and are sorry for any inconvenience you experienced. Your feedback helps us continue to improve the guest experience.

We are very sorry to hear that your stay did not fully meet expectations. As soon as you notified us about seeing a bug, our pest control company came out right away to address the issue. Living in Florida, routine quarterly pest control is something we take seriously, but occasionally an insect can still make its way inside, and we apologize for that inconvenience. Regarding the deck, it is already scheduled to be replaced once our slower season begins in May. Unfortunately, timing during peak season makes immediate construction difficult, but it is absolutely in our plans. We truly appreciate your feedback and are sorry that your experience was anything less than positive. Our goal is always for our guests to have a comfortable and enjoyable stay, and we value the opportunity to continually improve.