4/10 - Insatisfatório
Dante Z.
17 de nov. de 2025
Pontos positivos: Check-in e localização
Pontos negativos: Comunicação
6 of us stayed at this location with 2 1/2 baths for 4 nights.When we arrived, we noticed there were only 2 hand towels in the appartment and 1 rolls of toilet paper per bathroom. I immediately contacted the team and the following day recieved 2 towels and was told the policy was not to include any additional toilt paper.That evening, we found that one of the shower heads was broken. I contacted the "team" and they said they would send someone out to look at it. On day 2, they did arrive to deliver the two towels but did nothing about the shower head. I once again contacted the team and once again, was told the would take care of it. Nothing happened by the third day and when I was finally contacted, I was told, because of the broken shower, we would be given one, (that is 1!) additional roll of toilet paper.The 6 of us enjoyed Mexico city, but the service provided by Wynwood was pathetic. One roll of toilet paper for the loss of a shower, which left 1 shower for 6 people, and theconstant lip service was unacceptable.If you stay here, don't expect any service from the Wynwood "team" and buy extra toilet paper and paper towels. The door man, Tito, was the highlight of the stay. He got our tip.
Dante Z.
Hospedou-se por 4 diárias em nov.. de 2025
