Cozy 3BR Harrisburg Hub - Near Hershey & Downtown

Thank you for your feedback. We're very sorry to hear about your experience and truly regret that your stay did not meet expectations. We take your comments seriously and are addressing the issues you've raised, this includes ensuring all TVs are functional, linens are fully stocked, and that cleaning standards are thoroughly reviewed with our team. Regarding the unfortunate break-in, while neighborhood safety can be unpredictable, we understand how unsettling that must have been and are exploring ways to improve security and provide helpful guidance to future guests.

Hi Jennifer, Thank you for your feedback, and I understand your concerns. The listing states the home sleeps 8, which includes the multiple reclining couches. I’ll make sure to clarify this in the description to avoid any future misunderstandings. Regarding the bathroom layout, I’ll also consider adding more detail so guests are aware of the setup. As for the distance to Hershey Park, it’s typically a 10-15 minute drive, but due to ongoing construction, it may take a few minutes longer, and I apologize if that caused any confusion. The neighborhood is generally quiet and peaceful, home to mostly retired residents, though I understand if it didn’t meet your expectations. That said, I do encourage guests to thoroughly review the listing and images before booking. You had over a month to cancel if you felt the property wouldn’t suit your needs. Deciding the day of your stay that it wasn’t suitable and requesting a full refund puts me in a tough position, as I could have rebooked the weekend for another guest. I appreciate your understanding, and I’m sorry for any inconvenience caused.