2/10 - Terrível
Mason S.
15 de dez. de 2025
Pontos negativos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Our experience with this property was extremely disappointing. Communication with the host became unprofessional and hostile, ultimately resulting in a last-minute cancellation of our reservation while we were already on site with our family.We reached out early in the morning to ask—politely—whether an early check-in might be possible, understanding completely if it was not. When we arrived approximately 30 minutes before the posted 4:00 PM check-in time and found the cabin appeared ready, we waited in the car and sent a message for clarification. Instead of a courteous response, the host reacted in an unexpectedly confrontational manner, escalating quickly despite our attempts to remain respectful and comply with all policies.Throughout the exchange, the tone from the host was accusatory and unprofessional, culminating in the host canceling our stay on the spot and disabling the door code while we were still outside the property. This left us scrambling to secure last-minute accommodations in freezing weather.I understand hosts have rules and schedules to manage, and we fully respected the stated 4 PM check-in time. However, the way the situation was handled was unnecessary and unbecoming of someone operating a short-term rental. Future guests should be aware that flexibility and courteous communication should not be expected at this property.
Mason S.
Hospedou-se por 1 diária em dez.. de 2025
