Las Palomas 2 BR 2 BA Cristal 503

Thank you for your review and for staying with us at Las Palomas. We are glad you enjoyed the space, the quiet, and the air conditioning. We apologize for any inconvenience you might have experienced. We'll pass your comments along to the appropriate department. I appreciate the feedback and hope to welcome you back soon!

Hello Anais, Were so happy to hear you had a great experience at Las Palomas, your review made our day !! our whole team works very hard to keep our guess happy, but we can only do it thanks to amazing guests like you.
Thank again, and we look forward to serving you for many years to come.

Hello Daniel, Thank you for taking the time to provide your feedback. We sincerely apologize for the issues you experienced during your stay, and we understand how they impacted your overall experience. We are genuinely sorry for the inconvenience caused by the lack of running water and the kitchen sink issue. Please note that due to our policies regarding force majeure, we cannot be held responsible for power outages or water shortages caused by external factors such as city-wide issues. We understand how disruptive these situations can be, and we apologize for any discomfort they may have caused. We appreciate that you reported the kitchen sink issue, and we responded as quickly as possible to resolve it. We are committed to maintaining the highest standards for our properties, and we will review these concerns with our team to ensure that such issues are addressed promptly in the future. We are glad to hear that you found the condo itself to be great in terms of location, view, and amenities. We deeply regret that the other issues affected your stay. We hope to have the opportunity to provide you with a better experience in the future. Best Regards, Danna Rojas Manager | Las Palomas

Hi Michael, Thank you for taking the time to share your feedback and for your continued visits to Las Palomas. We are delighted to hear that you enjoyed the condo and found it to be one of the nicest units you have stayed in, and that the check-in process was smooth. We sincerely apologize for any confusion regarding the amenities available through Casago-managed rentals. Guests staying in our properties have access to the same resort facilities, including the pools, lazy river, fitness center, restaurants, and bars. However, there are a few differences compared to reservations booked directly through the resort. While guests may dine and enjoy the bars and restaurants, purchases cannot be charged back to the room. Guests are welcome to open a tab directly with the restaurant or bar instead. Regarding pool towels, while towel checkout service is not included, pool towels are provided within the condo for guest use during their stay. We understand that the information you received prior to arrival did not clearly explain these differences, and we appreciate you bringing this to our attention. Your comments will help us improve how we communicate these details to future guests so expectations are clear before arrival. Thank you again for your valuable feedback, and we hope you will consider staying with us again in the future. Best Regards,