Home Away From Home_Roomy_3 BR_HotTub_Private Deck

Thank you for sharing your feedback. We always appreciate hearing from guests, as it helps us improve. However, we feel the need to address a few points and clarify some of the claims you’ve made. First, we’d like to state that we take pride in maintaining our home and ensuring a pleasant stay for everyone. Regarding the hot tub, we have regular maintenance and cleaning schedules in place, and we deeply regret if the water did not meet expectations during your stay. We’ve immediately addressed the issue with our service provider to ensure it doesn’t happen again. As for the issues with the bedroom, we want to clarify that we take cleanliness very seriously and always address any concerns brought to our attention promptly. If there were any cleanliness issues or pests, we would have appreciated the opportunity to address them during your stay. We’ve since had our cleaning and pest control professionals verify that everything is up to standard. Now, regarding the bed count: our listing clearly specifies the bed configuration, including the number of beds and room layouts. In fact, you admitted in your communication that you hadn’t thoroughly read the listing before booking, and then attempted to use this oversight as grounds for a demand for a refund. We take pride in being transparent in our descriptions, and we are confident that the details provided are accurate. It's unfortunate that this misunderstanding led to frustration on your part, but we cannot offer a refund based on something that was clearly outlined before your booking. We also want to address the nature of your communication. You threatened to leave a negative review unless we provided a refund, which we feel was an attempt at extortion. We want to emphasize that we are always open to constructive feedback, but we also must protect the integrity of our business and property. We’re sorry to hear that your stay wasn’t as enjoyable as you hoped. We work hard to ensure every guest has a pleasant experience, and we will certainly take your comments into consideration for future improvements. However, as mentioned, we cannot provide a refund in this instance. Thank you again for your feedback.