Inner City Hideout: Serenity with Big Nature Views

We strongly disagree with this review, as it does not accurately reflect what occurred during this guest’s stay. Our property has never had an infestation of ants or roaches, and cleanliness is something we take very seriously. As soon as the guest reported seeing ants, we immediately offered to have someone come to the property to inspect and treat the issue. The guest declined our initial attempt, rescheduled, and then canceled again, explaining that she worked overnight and was too tired to stay awake for pest control. Therefore, the statement that we “never showed up” is simply not true. We made multiple attempts to address her concern and were unable to do so because access was declined or canceled by the guest. The guest also stated that our attempt to come at midnight was inappropriate; however, we were attempting to accommodate her unusual work schedule after she stated that daytime appointments were inconvenient for her. Most importantly, when we were finally able to inspect the property after checkout, we found old food left throughout the home and windows left open. This included a piece of sausage that had been left directly beside a window with ants on and around it. Leaving food out and windows open can understandably attract insects, particularly in a home surrounded by trees. What we observed after checkout was not consistent with an infestation, and there had been no such issue reported by previous guests. At no point were we rude or insensitive. We remained responsive and repeatedly offered a solution. The guest later requested compensation, which we declined because she had repeatedly declined or canceled our attempts to inspect and resolve the alleged issue during her stay. We take legitimate guest concerns seriously and always make reasonable efforts to resolve them promptly. Unfortunately, we cannot correct an issue when we are repeatedly denied the opportunity to inspect it. We stand behind the cleanliness and maintenance of our property and strongly dispute the inaccurate characterization presented in this review.