This home has the potential to be an amazing vacation property, but unfortunately the cleanliness, maintenance, and customer service fell well below expectations.Upon arrival, it was obvious the home had not been thoroughly cleaned. Heavy dust covered light fixtures, the refrigerator, headboards, baseboards, and other surfaces throughout the house. Several pieces of furniture were damaged, the stairway banister was loose, and the pool enclosure had a torn screen that allowed bugs and even frogs into the pool area.The biggest concern was the bedding. Multiple sheets and mattress pads had noticeable stains, which is unacceptable for any vacation rental. It was embarrassing to have family members sleeping on stained linens.When we reported these issues, we were told some areas "aren't normally cleaned." Although a cleaner was sent, they only cleaned the light fixtures and refused to address the remaining concerns. The responses felt more like excuses than solutions.We also dealt with ants and other insects inside the home and purchased bug spray ourselves. We only stayed because finding another 15-bedroom home with private bathrooms for our group on short notice wasn't realistic.This property has tremendous potential but needs a much higher standard of cleaning, better maintenance, and more responsive customer service. Until those issues are addressed, I cannot recommend staying here.