4/10 - Insatisfatório
Allison E.
5 de set. de 2025
Pontos positivos: Limpeza e localização
Pontos negativos: Check-in e comunicação
I would not stay here again. My husband & I stayed here with two other couples, a 14 yr old, and our 10 month old. We enjoyed the house and the amenities and the house was clean and wonderful. But the communication before our stay & the experience afterwards was less than ideal. I reached out several times in the 2 weeks leading up- never got a response back. Day before & day of, I messaged, called, and I reached out to VRBO for support after we still had not received instructions an hour before scheduled check-in. I couldn't get any confirmation about our reservation. We were driving to Okoboji for LDW (4 hour drive for us) not knowing if we were catfished or if we'd have a house to stay in for 7 people & a baby, and that was extremely stressful. We finally received check-in instructions 40 mins before scheduled check-in. The address was not correct in the check-in instructions (luckily the right one was in the VRBO app). At check-out, we cleaned & tidied. Followed instructions & checked-out early. Next day I find the host submitted a 2200 claim against me, saying I ruined a brand new mattress. There was no stain on the sheets or mattress pad when I stripped the sheets, and we disagree on if the stain was there before or not. Be careful if you book this place & get the travel insurance. Do not submit a "refundable" security deposit. Other notes - their personal fridge downstairs had the worst stench. And the sand bottle provided for the shuffle board was empty.
Allison E.
Hospedou-se por 3 diárias em ago. de 2025
