8/10 - Boa
Elizabeth H.
2 de fev. de 2025
Pontos positivos: Limpeza, check-in e localização
Home was not ready for winter guests
This is a stunning home at a beautiful location. Our stay would have been rated 5 stars except for heating issues that plagued our winter visit.Future renters should be aware that the fourth bedroom and fourth full bath are located in the basement, a floor that does not have its own heating/cooling. We rented the property on a cold weekend in January (lows of 20 degrees). The home appeared to have been winterized - the propane was turned off and vents were closed throughout (some closed vents were located in the ceiling of the second floor and required a ladder to reach). It felt as though the property management company (CasaGo) forgot to prepare the home for our winter stay. It was extremely cold is the basement/fourth bedroom so we contacted property management to find a solution. Maintenance came and shared the source of heat for the basement was a gas fireplace (which is not located in the bedroom itself) but the propane was turned off. CasaGo property management said the propane couldn’t be fixed until after we checked out. Their solution was for us to turn up the heat on the first and second floors, and ensure all vents were open (but hot air rises). CasaGo’s response was unacceptable due to the cold temperatures. The company could have done more to help solve the heating issue - they could have provided space heaters or offered a partial refund on our stay.
Elizabeth H.
Hospedou-se por 2 diárias em jan. de 2025
