2/10 - Terrível
Sierra M.
23 de jan. de 2026
Pontos positivos: Limpeza e localização
Pontos negativos: Check-in, comunicação e precisão do anúncio
I book this property for visiting my sister in Seattle and it also was my 25th birthday trip that my mom and dad payed for it as a birthday present. I'm originally from North Carolina so in no way shape or form I'm used to the cold. I get to this person's place and right off the bat these pictures were taking when they made this place not recently. I was there in total for about 3 hours before I booked a hotel for the rest of my stay on my own credit card. I understand it's cold in Seattle but the place you sleep should accommodate since you are paying to be there. I nicely asked for some extra thick blankets. They didn't ask if it's cold down there or provide any extra blankets. I wasn't there long after because I was exhausted and extremely cold. Which now they are trying to spin as if I didn't give them "enough time to solve the issue" which doesn't make sense when they simply denied and told me "if there was anything else I needed just let them know". So far in the refund process Vrbo emailed me that the thermostat was at 70 and they were "in the process of turning it up". Don't risk staying here and actually go to Holiday Inn. There is one about 20 mins from this Vrbo and it has a jetted tub in your bathroom. There are probably a 100 properties you could find better then this one. The only "customer service" energy I got from them was defending their actions. Learn from me and don't believe they care about something as an important as warm.
Sierra M.
Hospedou-se por 5 diárias em jan. de 2026
