HUGE Montrose 2BR, Walk to restaurants and bars

This guest left on his own decision and the house is completely safe, we even verified this by calling the City of Houston when he was concerned. To put this review in perspective, we have rented this place multiple times since this guest on the other major booking platform and 100% of the reviews are 5-star reviews and it has earned Ab&b “Guest Favorite” and ranks in the Top 10% based on ratings, reviews, and reliability. There are no bug issues and no water temperature fluctuation issues either. As we communicated with the guest, we weren’t “hiding” anything by telling him to use the courtyard entrance. We were in the process of changing the lock at that entrance, so the courtyard entrance was the one programmed with his code. I told him this was the reason and yet he still writes in the review that we weren't forthcoming. There was a standard City of Houston building inspection sticker which was asking for proof tests taken in the last 5 years and they wanted to see our structural plans. The guest thought these were “violations” - they were not. What he wrote is not true, there was no violation for any gas or structural problems and we even called the City of Houston and confirmed it’s safe to rent and they said it was totally fine but he already made up his mind that he was going to leave and also complained that the one of our standard doorknobs was too low (?). If the place was as bad as he perceived it to be, then VRBO would have given him a refund but that was not the case. We invite anyone interested in staying here to book this property for a great stay at a great value in one of the best central locations in Houston.