I am very disappointed with my experience at this property, primarily because of the poor communication and the condition of the room.The communication was great during the booking process, but as soon as I reported an issue with the stay, I waited over a week for an answer. I had to repeatedly follow up just to get an answer.The property’s location is excellent and very convenient to the beach, which is unfortunate because the room itself was unacceptable. Upon arrival, I found what appeared to be bodily fluids on the bed, clumps of hair on the mattress, and multiple bugs crawling throughout the room. These conditions made the room feel unsanitary and uninhabitable. The property did offer to send someone to clean the room, but after seeing bugs crawling around and the overall condition of the room, I no longer felt comfortable staying there. While cleaning may have addressed the visible dirt, it would not have resolved my concerns about the bugs or restored my confidence in the cleanliness of the room. I checked out within an hour of arrival and booked another room within the same resort that was clean and suitable. Despite this, the property refused to work with me and kept the full amount I paid. Their explanation was that I did not give them the opportunity to clean the room, but given the condition I encountered, I did not believe a simple cleaning would adequately address the issues.The property was unwilling to help or have any concern towards me. BEWARE !!!!!!!