Casa de praia à beira do lago no Cinnamon Shore Norte com vista do pôr do sol + acesso a comodidades!

Thank you for sharing this honest feedback, and we are truly sorry. A front door that barely locked, falling hardware, a broken ice maker, a clogged sink, and a thermostat locked at 63 degrees are all maintenance issues that should have been resolved before your arrival. The cleanliness concerns are even more troubling animal feces on the back porch, hair in the guest bed, smeared blood on the door threshold, and bird droppings all over the outdoor furniture are completely unacceptable and fall far below our housekeeping standards. Every single one of these concerns is being addressed directly with the homeowner and our cleaning team immediately. You deserved to walk into a spotless, well-maintained home and we failed to deliver that. We hope you'll give us another chance to show you the Cinnamon Shore experience you deserve.

Thank you so much for this wonderful and detailed review! We're so glad the home was clean, well-stocked, and exactly as described and that the gas grill and gorgeous Lake Galvan location made for such a perfect stay. We appreciate you mentioning the upstairs temperature issue to management on your way out and we will make sure it is looked into. Your feedback about the Luau is also noted we want our community events to be as memorable as the rest of the Cinnamon Shore experience and we will share your comments with our events team. We hope to welcome your family back again soon!

Thank you for sharing your experience of your stay at Big View II! We're delighted to hear that you had a wonderful time and enjoyed the beautiful, roomy house. We take pride in providing a well-stocked and clean environment to ensure our guests have a comfortable and enjoyable stay. We apologize for the inconvenience caused by the ice maker not working and the issue with the down cushions on the couch. Your feedback is valuable to us, and we'll be sharing your feedback with the owner so we can address these concerns promptly. We're glad to know that despite these issues, the house served as a great place for your big family getaway. We hope to welcome you and your family back to Cinnamon Shore again for another memorable stay!

Some of the greatest, sunset views on property! We apologize for the weak internet connection, we sometimes have that difficulty on the island. We appreciate your Keurig suggestion, we've since put one in the home - coffee is so important! We hope to see you again soon, Desiree!