Charming 2-bedroom townhome with WiFi and AC in brilliant Houston

It is unfortunate that you could not provide the proper evidence to support your claims. The guests who stayed right after you did not have an issue. We have cleaners who come in after each guest and right before each guest. I sent photos before and after your stay, to VRBO, which they reviewed and decided not to honor a refund because the property is clean, there are no bugs on the premises. There is pest control not only through our HOA but we also pay for a separate service. It is unfortunate that there are guests, who like to spread false information because they simply don’t like the house. As a host, we can only control cleanliness, not whether someone “likes the home”. We’ve had many guests who have a great time at the property!