Newly Renovated Mountain home w/ direct views of Grand Teton & Gros Ventre range

Thank you Victoria we would love to host you again! Jackson Hole is amazing in every season you have only scratched the surface!

I have never withheld any portion of a guest's security deposit, but I have also never encountered a situation where human feces was left smeared on both the floor and the inside of the pocket door in our powder bathroom. Your family was the first rental guests of 2026. My husband and I were the last occupants of the home prior to your stay, and we left in March. The property was professionally cleaned upon our departure and again the day before your arrival. In addition, our property caretaker conducts regular inspections of the home, both inside and out, when guests are not present. Given these circumstances, it is not possible that the feces was present before your stay. You and your guests occupied the home for an entire week, and neither the condition nor odor associated with fresh, soft feces was reported. We also understand that visitors were present at the property during your rental period. Proper remediation of human waste requires additional labor, personal protective equipment, sanitizing products, travel time, and specialized cleaning procedures. As a result, we incurred costs beyond a standard turnover cleaning. The incident was thoroughly documented with photographs and reported to VRBO. Based on the additional expenses incurred, we did not return your deposit. 

Jamie! The animals knew their assignment and they showed up! It sounds like you and your family made the most of your visit to Jackson Hole, I can assure you that you have just scratched the surface! We would love to host you again at Moose Springs Lodge! Cheers!