Let me start by saying this was a family vacay with my Dad who has cancer and survived Chemo and our first family trip and like a bucket list kind of trip so extremely important! Check in was easy with a code, the rooms looked cleaned at first.. then we pulled back the sheets. Debris, hair, used maxi pad on the side of another bed, empty makeup box, rickety furniture that literally wobbled if touched. Broken chairs, spider web and spider in basement bathroom, faucet that was extremely loose when turning it on. There was no grill and I swear it said there was - it was installed Friday afternoon when we left on Saturday, we packed coolers of frozen meats to grill, every time we used the oven smoke detector went off because it was dirty or something. The basement bed was wiggly it felt like it was going to collapse, broken broom to sweep, nothing to clean with while we stayed. I could honestly keep going. When I contacted the host I felt like it was auto reply VRBO got involved and told me they use their own software and the host would rectify. They sent a maintenance person out to address some of these issues and sent him with clean bedding.. mind you I had already told the host I had order laundry detergent to wash my bedding. I have used a different platform until now and have never had issues, this was a stressfull start to our vacation. Thankfully - after VRBO was involved they came in and fixed or attempted to rectify.