4/10 - Insatisfatório
R Teresa K.
8 de dez. de 2025
Pontos positivos: Check-in e localização
Pontos negativos: Limpeza e comunicação
To start, in fairness the property management AI rep they did offer a refund of one night which I appreciated but not enough for this unfortunate experience. The first night I arrived at about 7:30pm to find the thermostat set to off. It was 41 degrees outside and 49 degrees inside. It took all night to get comfortable. I went to bed with all my clothes on including my parka. I woke up at midnight and hook my parks off. At 2am I took my pants off and at 3 am I took my socks off. The next morning the coffee pot was a mess. Someone put grounds in the water well and even after spending an hour to clean it, the basket would overflow. It never functioned well. When I took a shower that morning there were blobs of black stuff (I have photos) coming up from the drain that I was standing in while showering. They did send someone that day to fix it. Wednesday I get an AI email asking me to put the garbage cans out so we are fumbling around at 8pm in the dark, cold rain to find them because there was no information, no binder in the house with any info, to only discover they were empty. My overall impression is the place is not managed well because they were reactive and not proactive to do something as simple as turn the thermostat on a few hours before people arrive.
R Teresa K.
Hospedou-se por 7 diárias em nov.. de 2025
