1BR/1BA City Comfort

Thanks for the kind review, Thomas!

Thank you for your feedback. We’re sorry to hear that some aspects of your stay were not as comfortable as expected. Regarding the towels, we’re happy to provide additional towels upon request, and we would have gladly arranged that if we had been notified during your stay. As for the temperature and heater noise, the heating system in the building is centrally controlled, which can sometimes make it difficult to adjust individual unit temperatures. We understand how the noise and warmth could affect sleep, and we appreciate you bringing this to our attention. Thank you again for your feedback — it helps us continue improving the experience for future guests.

"Thank you for sharing your feedback. We’re glad to hear that aside from the issue you experienced, the rental met your needs. We sincerely apologize for the stove and oven not functioning during your stay, especially over Thanksgiving. This is certainly not the experience we want for our guests. The issue has since been addressed with our maintenance team to ensure the kitchen is fully functional for future guests. We appreciate you bringing this to our attention and regret that it impacted your holiday plans."