6/10 - Razoável
Crystal P.
16 de nov. de 2025
Pontos positivos: Limpeza, localização e precisão do anúncio
Pontos negativos: Check-in e comunicação
I would like to start by saying that the house was extremely clean. The owners were also extremely nice. How did I get to meet the owners you ask? Allow me to explain. Check in was at 3pm; when we didnt get a code for the door I started calling VRBO. I was told they werent able to reach the owners & to wait an hour. Called back after an hour & they still couldnt get the owners. After 3 calls to VRBO they agreed to pay for a hotel. We were close to the house so we decided to stop by & the lockbox was open with the keys in it. House was clean & well equipped, minus a toaster. All is good until midnight when the house alarm started going off. Police arrived! I happened to find the owners numbers in a welcome packet & I was told that she didnt have record of our stay, nor did she have the house listed on VRBO. Im sorry, what?! Owner then shows up & it turns out that another family member set up the VRBO account and all is well. Everyone leaves at 2am! Additionally, the TV had never been used so it took 2 hours to update. I understand that mistakes happen & we appeared to be the VRBO test dummies. Unfortunately we were there for a soccer tournament that required us to be up early so the lack of sleep really set the tone for the rest of our stay. I would stay at this house again but that was an unfortunate situation.
Crystal P.
Hospedou-se por 2 diárias em nov.. de 2025
