The Whimsical Barn

Thank you so much for the 5-star review, I hope you come back and see us soon.

Allison was a wonderful guest—kind, respectful, and a great communicator. It is difficult to receive this review, especially after more than 121 check-ins across Vrbo and other rental platforms and two years of five-star reviews. That said, Allison is correct: the home was not clean when she arrived, and I sincerely apologize. We later learned that our cleaner had been in a serious car accident. As soon as Allison contacted me, I called the cleaning company, and another cleaner arrived within about 30 minutes. I also told Allison that, given the inconvenience, I would refund her entire stay. I submitted the refund through Vrbo, but it appears it did not process. I will follow up with Vrbo to make sure she receives it. We take great pride in our guest experience and customer service. While an unexpected emergency caused this situation, Allison deserved a clean home when she arrived. We would love the opportunity to welcome her back. She was an absolute pleasure to host.

Thank you so much for the amazing review, I hope you come back to see us in the future.

Thank you so much for the amazing review and I hope you come back and see us.