Spacious 5-bedroom house in welcoming Summerville with WiFi, AC

Thank you for your feedback. We are glad the home provided ample space for your group. Regarding the pool, access is clearly disclosed in the listing details as being available only for long-term renters, and unfortunately we are unable to make exceptions to HOA regulations. We understand the disappointment and offered a complimentary additional night as a goodwill gesture. Regarding the trash cans, your stay occurred immediately following a holiday week, which delayed the normal pickup schedule and resulted in temporary overflow. We apologize for the inconvenience this caused. As for cleanliness, the home is professionally cleaned and inspected before every guest arrival. We wish this concern had been brought to our attention during your stay, as we would have been happy to address any specific issues immediately. Thank you again for your stay, and we appreciate your feedback as we continually work to provide the best possible experience for our guests.

Thank you for staying with us… you are truly appreciated and always welcome to stay with us again

Thank you for your feedback. We take guest experience seriously and are sorry to hear that certain aspects of your stay did not meet expectations. We wish we had been made aware of these concerns during your stay, as our team is always available to address issues in real time — including replacing missing items, resolving maintenance concerns, or providing any listed amenities. We did not receive any communication regarding pillows, the toaster, the hair dryer, the bed, or water pressure while you were in the home. Our home is professionally cleaned and stocked prior to every arrival, and we regularly inspect furnishings and amenities. Any items that were damaged or missing have since been addressed. We appreciate you noting the toys for children and the TVs throughout the home, and we are always working to improve. We value guest feedback and will use it to continue maintaining a high standard for future stays.

Thank you for your feedback. We take all guest concerns seriously and always strive to provide a clean, comfortable, and well-stocked home for every stay. We do want to respectfully clarify that several statements in this review do not accurately reflect the condition of our property. Our home is regularly maintained, fully furnished, and intentionally stocked with the amenities needed for a comfortable visit. We also have documentation and photos showing the home’s condition before and after stays. Additionally, the photo included in this review does not belong to our property. During this stay, there were also clear violations of house rules, including smoking inside the home and leaving the property in an unacceptable condition upon checkout. We always welcome honest feedback and work quickly to address legitimate concerns when brought to our attention during a guest’s stay. However, we also believe it is important that future guests have an accurate understanding of our home, which continues to be enjoyed by many families and groups. We remain committed to providing a lovely, clean, and enjoyable experience for all future guests.

Thank you so much for your kind words, Jacqueline! It was truly a pleasure hosting you and your family. We’re so glad you found the home clean, comfortable, and welcoming, and we’re happy we could help make your stay enjoyable. We’re sorry to hear your mother wasn’t feeling well, and we hope she is doing much better. We’d love to welcome you back next year, and we’ll do our best to have the property available for your return. Thank you again for choosing to stay with us, and we look forward to hosting you again!